Follow Us

 Terms of Service for Non-European Users

Section 23 of these Terms contains an arbitration agreement and class action waiver that apply to all claims brought against Retreat RNR in the United States. Please read them carefully.

Last Updated: March 1, 2024

These Terms of Service (“Terms”) are a binding legal agreement between you and Retreat RNR that govern your right to use the websites, applications, and other offerings from Retreat RNR (collectively, the “Retreat RNR Platform”). When used in these Terms, “Retreat RNR,” “we,” “us,” or “our” refers to the Retreat RNR entity set out on Schedule 1 with whom you are contracting.

The Retreat RNR Platform offers an online venue that enables users (“Members”) to publish, offer, search for, book services and place Ads.  Members who publish and offer services, including Ads, are “Venue Providers” and Members who search for, book, or use services and offer Ads are “Retreat Leaders.” Venue Providers offer accommodations (“Accommodations”), activities, excursions, and events (“Experiences”), and a variety of travel and other services (collectively, “Venue Provider Services,” and each Venue Provider Service offering, a “Listing”). You must register an account to access and use many features of the Retreat RNR Platform, and must keep your account information accurate. As the provider of the Retreat RNR Platform, Retreat RNR does not own, control, offer or manage any Listings or Venue Provider Services. Retreat RNR is not a party to the contracts entered into directly between Venue Providers and Retreat Leaders, nor is Retreat RNR a real estate broker, travel agency, or insurer. Retreat RNR is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Retreat RNR’s role see Section 16.

We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Payments Terms, which govern any payment services provided to Members by the Retreat RNR payment entities (collectively “Retreat RNR Payments“).

If you are a Venue Provider, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Venue Provider Services.

Table of Contents[1] [2]  for Terms of Service

Retreat Leader Terms

1. Our Mission.
2. Searching and Booking on Retreat RNR.
3. Cancellations, Travel Issues, Refunds and Booking Modifications.
4. Your Responsibilities and Assumption of Risk.

Venue Provider Terms

5. Venue Provider on Retreat RNR.
6. Managing Your Listing.
7. Cancellations, Travel Issues, and Booking Modifications.
8. Taxes.

General Terms

9. Reviews.
10. Content.
11. Fees.
12. Retreat RNR Platform Rules.
13. Termination, Suspension and other Measures.
14. Modification.
15. Resolving Complaints and Damage Claims.
16. Retreat RNR’s Role.
17. Member Accounts.
18. Disclaimer of Warranties.
19. Limitations on Liability.
20. Indemnification.
21. Retreat RNR Contracting Entity Contact Information
22. United States Governing Law and Venue.
23. United States Dispute Resolution and Arbitration Agreement.
24. Miscellaneous.

Table of Contents for Additional Legal Terms & Policies[3] 

• Ad Terms

○  Ad Terms – Technical Guidelines

• Retreat RNR service fees
• General Fees Policy
• Offline Fees
• General Tax Policy
• Taxes for Retreat Leaders
• Cancellation Policy for Retreat Leaders

○  Extenuating Circumstances Policy

• Rebooking and Refund Policy
• Retreat RNR’s Off-Platform Policy
• Extenuating Circumstances Policy
• Venue Provider Cancellation Policy
• Payment Terms of Service
• Retreat RNR’s Content Policy
• Retreat RNR’s Reviews Policy
• Privacy Policy
• Retreat RNR Cookie Policy
• Retreat RNR Participant Standards
• Copyright Policy
• Baseline rules for Venue Providers
• SMS Terms for the United States

Retreat Leader Terms

Our Mission.

We serve Venue Providers and Retreat Leaders by providing all aspects of retreat planning so they can design, manage, and profit from fabulous retreats. If you have questions, just message either the Venue Provider and/or Retreat Leader.

Searching and Booking on Retreat RNR.

Searching.

You can search for Venue Provider Services by using criteria like the type of Venue Provider Service, travel destination, travel dates, user reviews and number of attendees. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, Reviews, customer service and cancellation history, popularity, previous trips and saved Listings, Venue Provider requirements (e.g., minimum or maximum nights), and more. Learn more about search results in our Help Center.

 Booking.

When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Retreat RNR’s service fee, offline fees, taxes, and any other items identified during checkout (collectively, “Total Price”). You are also agreeing that Retreat RNR via Retreat RNR Payments may charge the Payment Method (as defined in the Payment Terms) used to book the Listing in order to collect Damage Claim (as defined in Section 15) amounts. When you receive the booking confirmation, a contract for Venue Provider Services (a “Reservation“) is formed directly between you and the Venue Provider. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a Listing.  Be aware that some Venue Providers work with a co-Venue Provider or as part of a team to provide their Venue Provider Services.

 Accommodation Reservations.

An Accommodation Reservation is a limited license to enter, occupy, and use the Accommodation. The Venue Provider retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Venue Provider, and (iii) consistent with applicable law. If you stay past checkout, the Venue Provider has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Retreat Leaders.

 Reservations for Experiences and Other Venue Provider Services.

An Experience or other Venue Provider Service Reservation entitles you to participate in, attend, or use that Venue Provider Service. You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness, or other requirements. You are responsible for informing the Venue Provider of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend, or use the Venue Provider Service. Except where expressly authorized, you may not allow any person to join a Venue Provider Service unless they are included as an additional Retreat Leader during the booking process.

 Cancellations, Travel Issues, Refunds and Booking Modifications.

 Cancellations, Travel Issues, and Refunds.

In general, if as a Retreat Leader you cancel a Reservation, the amount refunded to you is determined by the cancellation policy[4] [5]  that applies to that Reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If the Venue Provider cancels, or you experience a Travel Issue (as defined in our Rebooking and Refund Policy[6] [7] ), you may be eligible for rebooking assistance or a partial or full refund under the Rebooking and Refund Policy.

 Booking Modifications.

Retreat Leaders and Venue Providers are responsible for any booking modifications they agree to make via the Retreat RNR Platform or direct Retreat RNR customer service to make on their behalf (“Booking Modifications“), and agree to pay any additional amounts, fees, or taxes associated with any Booking Modification.

 Your Responsibilities and Assumption of Risk.

 Your Responsibilities.

You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, Experience or other Venue Provider Service. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, (ii) you are responsible for paying all reasonable Damage Claim amounts necessary to cover damage that you, your Retreat Leader(s), or your pet(s) cause to an Accommodation, and (iii) you must act with integrity, treat others with respect, and comply with applicable laws at all times. If you are booking for an additional Retreat Leader who is a minor or if you bring a minor to a Venue Provider Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

 Your Assumption of Risk.

You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Retreat RNR Platform and any Content (as defined in Section 10), including your stay at any Accommodation, participation in any Experience, use of any other Venue Provider Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Venue Provider Service to determine whether it is suitable for you. For example, Venue Provider Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Venue Provider Services.

Venue Provider Terms

Venue Provider on Retreat RNR.

Venue Provider.

As a Venue Provider, Retreat RNR offers you the right to use the Retreat RNR Platform to share your Accommodation, Experience, or other Venue Provider Service with our vibrant community of Retreat Leaders – and earn money doing it. It’s easy to create a Listing and you are in control of how you Venue Provider – set your price, availability, and rules for each Listing.

 Contracting with Retreat Leaders.

When you accept a booking request, or receive a booking confirmation through the Retreat RNR Platform, you are entering into a contract directly with the Retreat Leader, and are responsible for delivering your Venue Provider Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Retreat RNR’s service fee[8] [9]  (and applicable taxes[10] [11] ) for each booking. Retreat RNR Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms, policies or conditions that you include in any supplemental contract with Retreat Leaders must: (i) be consistent with these Terms, our policies and terms, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.

 Independence of Venue Providers.

Your relationship with Retreat RNR is that of an independent individual or entity and not an employee, agent, joint venturer, or partner of Retreat RNR, except that Retreat RNR Payments acts as a payment collection agent as described in the Payments Terms. Retreat RNR does not direct or control your Venue Provider Service, and you agree that you have complete discretion whether and when to provide Venue Provider Services, and at what price and on what terms to offer them.

 Managing Your Listing.

 Creating and Managing Your Listing.

The Retreat RNR Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Venue Provider Service, your price, other charges like cleaning fees, resort fees, offline fees[12] [13] , and any rules or requirements that apply to your Retreat Leaders or Listing. You are responsible for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. We recommend that you obtain appropriate insurance for your Venue Provider Services and suggest you carefully review policy terms and conditions including coverage details and exclusions. You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay.

 Know Your Legal Obligations.

You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Listing or Venue Provider Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Venue Providers to register, get a permit, or obtain a license before providing certain Venue Provider Services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours, or operating a vehicle). In some places, the Venue Provider Services you want to offer may be prohibited altogether. Some jurisdictions require that you register Retreat Leaders who stay at your Accommodation. Some jurisdictions have laws that create tenancy rights for Retreat Leaders and additional obligations for Venue Providers. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the Venue Provider Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Retreat Leaders and others in compliance with applicable privacy laws and these Terms. If you have questions about how local laws apply you should always seek legal advice.

 Search Ranking.

The ranking of Listings in search results on the Retreat RNR Platform depends on a variety of factors, including these main parameters

• Retreat Leader search parameters (e.g. number of Retreat Leaders, time and duration of the trip, price range),
• Listing characteristics (e.g. price, calendar availability, number and quality of images, Reviews, type of Venue Provider Service, Venue Provider status, age of the Listing, average Retreat Leader popularity),
• Retreat Leader booking experience (e.g., customer service and cancellation history of the Venue Provider, ease of booking),
• Venue Provider requirements (e.g., minimum or maximum nights, booking cut-off time), and
• Retreat Leader preferences (e.g., previous trips, saved Listings, location from where the Retreat Leader is searching).

1. Your Responsibilities. You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Venue Provider Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any and all fees and charges in your Listing description and may not collect any additional fees or charges outside the Retreat RNR Platform except those expressly authorized by our Offline Fee Policy[14] [15] . Do not encourage Retreat Leaders to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Retreat RNR Platform in violation of our Off-Platform Policy[16] [17] .

 Venue Providering as a Team or Organization.

1. If you work with a co-Venue Provider or Venue Provider as part of a team, business, or other organization, the entity and each individual who participates in providing Venue Provider Services is responsible and liable as a Venue Provider under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct Retreat RNR to transfer a portion of your payout to a co-Venue Provider or other Venue Providers, or to send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide.

 Your Assumption of Risk.

You acknowledge that Venue Providering carries inherent risks and agree that you assume the entire risk arising out of your access to and use of the Retreat RNR Platform, offering Venue Provider Services, or any interaction you have with other Members whether in person or online. You agree that you have had the opportunity to investigate the Retreat RNR Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Venue Provider Services and that you are not relying upon any statement of law made by Retreat RNR.

 Cancellations, Travel Issues, and Booking Modifications.

 Cancellations and Travel Issues.

In general, if a Retreat Leader cancels a Reservation, the amount paid to you is determined by the cancellation policy that applies to that Reservation. As a Venue Provider, you should not cancel on a Retreat Leader without a valid reason under our Extenuating Circumstances Policy[18] [19]  or applicable law. If you cancel on a Retreat Leader without such a valid reason, we may impose a cancellation fee and other consequences[20] [21] . If: (i) a Retreat Leader experiences a Travel Issue (as defined by the Rebooking and Refund Policy[22] [23] ), (ii) an Extenuating Circumstance[24] [25]  arises, or (iii) a Reservation is cancelled under Section 13 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Retreat Leader, and by any other reasonable costs we incur as a result of the cancellation. If a Retreat Leader receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Retreat RNR exceeds your payout, Retreat RNR (via Retreat RNR Payments) may recover that amount from you, including by offsetting the refund against your future payouts. You agree that Retreat RNR’s Rebooking and Refund Policy[26] [27] , Extenuating Circumstances Policy[28] [29] , and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a Reservation and/or the issuance of refunds to Retreat Leaders. If we reasonably expect to provide a refund to a Retreat Leader under one of these policies, we may delay release of any payout for that Reservation until a refund decision is made.

 Booking Modifications.

Venue Providers and Retreat Leaders are responsible for any Booking Modifications they agree to make via the Retreat RNR Platform or direct Retreat RNR customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification.

 Taxes.

 Venue Provider Taxes.

As a Venue Provider, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes (“Taxes“).

 Collection and Remittance by Retreat RNR.

In jurisdictions where Retreat RNR facilitates the collection and/or remittance of Taxes on behalf of Venue Providers, you instruct and authorize Retreat RNR to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Retreat RNR are identified to Members on their transaction records, as applicable. Retreat RNR may seek additional amounts from Members (including by deducting such amounts from future payouts) in the event that the Taxes collected and/or remitted are insufficient to fully discharge that Members’ tax obligations, and you agree that your sole remedy for Taxes collected by Retreat RNR is a refund from the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to affected Members, to cease the collection and remittance of Taxes in any jurisdiction for any reason.

 Tax Information.

In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Retreat RNR may issue on your behalf invoices or similar documentation for VAT, GST, consumption or other Taxes for your Venue Provider Services to facilitate accurate tax reporting by you, our Retreat Leaders, and/or their organizations.

General Terms

Reviews.

After each Venue Provider Service, Retreat Leaders and Venue Providers will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Content Policy[30] [31]  or Review Policy[32] [33] . Reviews are not verified by Retreat RNR for accuracy and may be incorrect or misleading.

Content.

Parts of the Retreat RNR Platform enable you to provide feedback, text, photos, audio, video, information, and other content (collectively, “Content”). By providing Content, in whatever form and through whatever means, you grant Retreat RNR a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sub-licensable and transferable license to copy, modify, prepare derivative works of, distribute, publish and otherwise exploit, that Content, without limitation. If Content includes personal information, our Privacy Policy[34] [35]  describes how we use that personal information. Where Retreat RNR pays for the creation of Content or facilitates its creation, Retreat RNR may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Retreat RNR the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Content Policy[36] [37] , which prohibits, among other things, discriminatory, obscene, harassing, deceptive, violent, and illegal content. You agree that Retreat RNR may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Retreat RNR does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.

Fees.

Retreat RNR may charge fees (and applicable Taxes) to Venue Providers and Retreat Leaders for the right to use the Retreat RNR Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page[38] [39] . Except as otherwise provided on the Retreat RNR Platform, service fees are non-refundable. Retreat RNR reserves the right to change the service fees at any time, and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 13.2.

Retreat RNR Platform Rules.

 Rules.

You must follow these rules and must not help or induce others to break or circumvent these rules.

• Act with integrity and treat others with respect

o   Do not lie, misrepresent something or someone, or pretend to be someone else.

o   Be polite and respectful when you communicate or interact with others.

o   Do not discriminate against or harass others.

• Do not scrape, hack, reverse engineer, compromise or impair the Retreat RNR Platform

o   Do not use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the Retreat RNR Platform.

o   Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Retreat RNR Platform or Content.

o   Do not decipher, decompile, disassemble, or reverse engineer any of the software or hardware used to provide the Retreat RNR Platform.

o   Do not take any action that could damage or adversely affect the performance or proper functioning of the Retreat RNR Platform.

• Only use the Retreat RNR Platform as authorized by these Terms or another agreement with us

o   You may only use another Member’s personal information as necessary to facilitate a transaction using the Retreat RNR Platform as authorized by these Terms.

o   Do not use the Retreat RNR Platform, our messaging tools, or Members’ personal information to send commercial messages without the recipient’s express consent.

o   You may use Content made available through the Retreat RNR Platform solely as necessary to enable your use of the Retreat RNR Platform as a Retreat Leader or Venue Provider.

o   Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.

o   Do not request, make, or accept a booking or any payment outside of the Retreat RNR Platform to avoid paying fees, taxes or for any other reason. See our Offline Fee Policy[40] [41]  for exceptions.

o   Do not require or encourage Retreat Leaders to open an account, leave a review, complete a survey, or otherwise interact, with a third-party website, application or service before, during or after a Reservation, unless authorized by Retreat RNR.

o   Do not engage in any practices that are intended to manipulate our search algorithm.

o   Do not book Venue Provider Services unless you are actually using the Venue Provider Services.

o   Do not use, copy, display, mirror or frame the Retreat RNR Platform, any Content, any Retreat RNR branding, or any page layout or design without our consent.

• Honor your legal obligations

o   Understand and follow the laws that apply to you, including privacy, data protection, and export laws.

o   If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy[42] [43] .

o   Read and follow our Terms, Additional Legal Terms, Policies[44] [45] .

o   Do not organize or facilitate unauthorized parties or events. You are responsible and liable for any party or event during your Reservation that violates our rules for parties and events, as incorporated by reference herein.

o   Do not use the name, logo, branding, or trademarks of Retreat RNR or others without permission.

o   Do not use or register any domain name, social media handle, trade name, trademark, branding, logo, or other source identifier that may be confused with Retreat RNR branding.

o   Do not offer Venue Provider Services that violate the laws or agreements that apply to you.

o   Do not offer or solicit prostitution or participate in or facilitate human trafficking.

 Reporting Violations.

If you believe that a Member, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting Retreat RNR. In addition, if you believe that a Member, Listing or Content has violated our Standards[46] [47] , you should report your concerns to Retreat RNR. If you reported an issue to local authorities, Retreat RNR may request a copy of that report. Except as required by law, you agree that we are not obligated to take action in response to any report.

 Copyright Notifications.

If you believe that Content on the Retreat RNR Platform infringes copyrights, please notify us in accordance with our Copyright Policy[48] [49] .

 Termination, Suspension and other Measures.

 Term.

The agreement between you and Retreat RNR reflected by these Terms is effective when you access the Retreat RNR Platform (for example to create an account) and remains in effect until either you or we terminate the agreement in accordance with these Terms.

 Termination.

You may terminate this agreement at any time by sending us an email or by deleting your account. Retreat RNR may terminate this agreement and your account for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. Retreat RNR may also terminate this agreement immediately and without notice and stop providing access to the Retreat RNR Platform if you breach these Terms, you violate our Additional Legal Terms[50] [51] , you violate applicable laws, or we reasonably believe termination is necessary to protect Retreat RNR, its Members, or third parties. If your account has been inactive for more than two years, we may terminate your account without prior notice.

 Member Violations.

If (i) you breach these Terms, our Additional Legal Terms[52] [53] , or our Standards[54] [55] , (ii) you violate applicable laws, regulations, or third-party rights, or (iii) Retreat RNR believes it is reasonably necessary to protect Retreat RNR, its Members, or third parties; Retreat RNR may, with or without prior notice:

o   suspend or limit your access to or use of the Retreat RNR Platform and/or your account;

o   suspend or remove Listings, Reviews, or other Content;

o   cancel pending or confirmed bookings; or

o   suspend or revoke any special status associated with your account.

For minor violations or where otherwise appropriate as Retreat RNR determines in its sole discretion, you will be given notice of any intended measure by Retreat RNR and an opportunity to resolve the issue. You may appeal actions taken by us under this Section by contacting customer service. If a Reservation is canceled under this Section, the amount paid to the Venue Provider will be reduced by the amount we refund or otherwise provide to the Retreat Leader, and by any other costs we incur as a result of the cancellation.

Legal Mandates.

Retreat RNR may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body, including the measures described above in Section 13.C.

 Effect of Termination.

If you are a Venue Provider and terminate your Retreat RNR account, any confirmed booking(s) will be automatically canceled and your Retreat Leaders will receive a full refund. If you terminate your account as a Retreat Leader, any confirmed booking(s) will be automatically canceled and any refund will depend upon the terms of the Reservation’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Retreat RNR Platform has been limited, or your Retreat RNR account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Retreat RNR Platform through an account of another Member.  For avoidance of doubt, termination or cancellation of an IO (term defined in Ad Terms) does not terminate these Terms.

 Survival.

Parts of these Terms that by their nature survive termination, will survive termination of this agreement, including Sections 2 through 26.

 Modification.

Retreat RNR may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Retreat RNR Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of any material changes by email at least 30 days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Retreat RNR Platform will constitute acceptance of the revised Terms.

Resolving Complaints and Damage Claims.

If a Member provides valid evidence that you, your Retreat Leader(s), or your pet(s) damaged the complaining Member’s real or personal property, or real or personal property the complaining Member is responsible for, including consequential damages, (“Damage Claim“), the complaining Member can notify Retreat RNR and/or seek compensation through Info@RetreatRnR.com. You will be notified of the Damage Claim and given an opportunity to respond. If you agree to pay, or if the Damage Claim is escalated to Retreat RNR and Retreat RNR determines in its sole discretion that the Damage Claim is valid and you are responsible for the Damage Claim, Retreat RNR via Retreat RNR Payments can collect the amount of the Damage Claim from you. You agree that Retreat RNR may seek to recover from you under any insurance policies you maintain and that Retreat RNR may also pursue against you any remedies it may have available under applicable law, including referral of the matter to a collections agency, and/or pursuit of available causes of action and/or claims against you. You agree to cooperate in good faith, provide any information Retreat RNR requests, execute documents, and take further reasonable action, in connection with Damage Claims, Member complaints, claims under insurance policies, or other claims related to your provision or use of Venue Provider Services.

Retreat RNR’s Role.

We offer you the right to use a platform that enables Members to publish, offer, search for, and book Venue Provider Services. While we work hard to ensure our Members have great experiences using Retreat RNR, we do not and cannot control the conduct of Retreat Leaders and Venue Providers. You acknowledge that Retreat RNR has the right, but does not have any obligation, to monitor the use of the Retreat RNR Platform and verify information provided by our Members. For example, we may review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Retreat RNR Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Members acknowledge and agree that Retreat RNR administers its Additional Legal Terms[56] [57] , Policies[58] [59]  (such as our Extenuating Circumstances Policy[60] [61] ) and Standards[62] [63]  (such as baseline rules for Venue Providers[64] [65] ), including decisions about whether and how to apply them to a particular situation, at its sole discretion. Members agree to cooperate with and assist Retreat RNR in good faith, and to provide Retreat RNR with such information and take such actions as may be reasonably requested by Retreat RNR with respect to any investigation undertaken by Retreat RNR regarding the use or abuse of the Retreat RNR Platform. Retreat RNR is not acting as an agent for any Member except for where Retreat RNR Payments acts as a collection agent as provided in the Payments Terms.

Member Accounts.

You must register an account to access and use many features of the Retreat RNR Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Retreat RNR Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You are responsible and liable for activities conducted through your account and must immediately notify Retreat RNR if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.

General Disclaimer of Warranties.

We provide the Retreat RNR Platform and all Content “as is” without warranty of any kind and we disclaim all warranties, whether express or implied. For example: (i) we do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Retreat Leader, Venue Provider, Venue Provider Service, Listing or third party; (ii) we do not warrant the performance or non-interruption of the Retreat RNR Platform; and (iii) we do not warrant that verification, identity or background checks conducted on Listings or Members (if any) will identify past misconduct or prevent future misconduct.  Any references to a Member or Listing being “verified” (or similar language) indicate only that the Member or Listing or Retreat RNR has completed a relevant verification or identification process and nothing else. The disclaimers in these Terms apply to the maximum extent permitted by law. If you have statutory rights or warranties we cannot disclaim, the duration of any such statutorily required rights or warranties, will be limited to the maximum extent permitted by law.

Limitations on Liability.

Neither Retreat RNR (including its Affiliates and personnel) nor any other party involved in creating, producing, or delivering the Retreat RNR Platform or any Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of or inability to use the Retreat RNR Platform or any Content, (iii) any communications, interactions or meetings you may have with someone you interact or meet with through, or as a result of, your use of the Retreat RNR Platform, or (iv) publishing or booking of a Listing, including the provision or use of Venue Provider Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Retreat RNR has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.

Except for our obligation to transmit payments to Venue Providers under these Terms, or make payments under the Retreat RNR Venue Provider Damage Protection, in no event will Retreat RNR’s aggregate liability for any claim or dispute arising out of or in connection with these Terms, your interaction with any Members, or your use of or inability to use the Retreat RNR Platform, any Content, or any Venue Provider Service, exceed: (A) to Retreat Leaders, the amount you paid as a Retreat Leader during the 12-month period prior to the event giving rise to the liability, (B) to Venue Providers, the amount paid to you as a Venue Provider in the 6-month period prior to the event giving rise to the liability, or (C) to anyone else, one hundred U.S. dollars (U.S. $100).

These limitations of liability and damages are fundamental elements of the agreement between you and Retreat RNR. If applicable law does not allow the limitations of liability set out in these Terms, the above limitations may not apply to you.

Indemnification.

By Members (Venue Providers or Retreat Leaders).  To the maximum extent permitted by applicable law, you agree to release, defend (at Retreat RNR’s option), indemnify, and hold Retreat RNR (including Retreat RNR Payments, other Affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees (“Claim”), arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Additional Legal Terms[66] [67] , Policies[68] [69] or Standards[70] [71] , or Ad Terms (ii) your improper use of the Retreat RNR Platform, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience or other Venue Provider Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights, (vi) fraud, intentional misconduct, gross negligence, or violation of publicity or privacy rights by Venue Provider or Retreat Leader or its Contractors, subcontractors, agents, or suppliers in connection with these Terms, the Ad Terms or Additional Legal Terms, Policies or Standards, or (vii) Venue Provider’s or Retreat Leader’s use of the Ad Services.  Publishers are intended third-party beneficiaries of this Section 20 to the extent permitted under applicable Law.

 By Retreat RNR.  Retreat RNR will defend, indemnify, and hold harmless the Members against any third-party Claim arising from or related to: (a) Retreat RNR’s non-compliance with applicable Laws in connection with delivery of Ad Services to Members under the Ad Terms; or (b) allegations that the Advertising Dashboard infringes or misappropriates that third party’s intellectual property rights.

 Process. In connection with any Claim described in this Section20, the indemnified party will (a) give the indemnifying party prompt written notice of the Claim (provided that any delay in notification will not relieve the indemnifying party of its indemnity obligations except to the extent that the delay impairs its ability to defend), (b) cooperate reasonably with the indemnifying party (at the indemnifying party’s expense) in connection with the defense and settlement of the Claim, and (c) permit the indemnifying party to control the defense and settlement of the Claim to the extent permitted by applicable Law, provided that the indemnifying party may not settle the Claim without the indemnified party’s prior written consent (which will not be unreasonably withheld or delayed), and provided further that the indemnified party (at its cost) may participate in the defense and settlement of the Claim with counsel of its own choosing. A party’s duty to indemnify under this Section 20 is independent from its other obligations under this Agreement.

Retreat RNR Contracting Entity Contact Information.

Retreat RNR can be contacted through the following email and/or U.S. mailing address:

Retreat RNR, Inc.

782 S River Rd #171

Saint George, UT 84790

Email:Info@RetreatRnR.com

 United States Governing Law and Venue.

These Terms will be interpreted in accordance with the laws of the State of Utah and the United States of America, without regard to conflict-of-law provisions.  Judicial proceedings (other than small claims actions) that are excluded from the arbitration agreement in Section 23 must be brought in state or federal court in Saint George, UT, unless we both agree to some other location. You and we both consent to venue and personal jurisdiction in Saint George, UT.

United States Dispute Resolution and Arbitration Agreement.

 Application.

This Arbitration Agreement applies to all Retreat Leaders and Venue Providers and other users of the Accommodations. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Retreat RNR in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 23 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.

 Overview of Dispute Resolution Process.

Retreat RNR is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 23 applies: (1) an informal negotiation directly with Retreat RNR’s customer service team (described in paragraph 23.C, below), and if necessary (2) a binding arbitration administered by JAMS alternative dispute resolution services (“JAMS”).

 Mandatory Pre-Arbitration Dispute Resolution and Notification.

At least 30 days prior to initiating an arbitration, you and Retreat RNR each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to Retreat RNR by mailing it to Retreat RNR’s agent for service: Holly Porter, 782 S River Rd. #171, Saint George, UT 84790. Retreat RNR will send its notice of dispute to the email address associated with your Retreat RNR account. A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.jamsadr.com) with the JAMS and providing a copy to the other party as specified in the JAMS Rules (available at www.jamsadr.com).

 Agreement to Arbitrate.

You and Retreat RNR mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Retreat RNR Platform, Venue Provider Services, or any Content (collectively, “Disputes”) will be settled by binding individual arbitration (“Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Retreat RNR agree that the arbitrator will decide that issue.

 Exceptions to Arbitration Agreement.

You and Retreat RNR each agree that the following causes of action and/or claims for relief are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction (as defined by Section 22): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack); or (iii) a request for the remedy of public injunctive relief; or (iv) any individual claim of sexual assault or sexual harassment arising from your use of the Retreat RNR Platform or Venue Provider Services. You and Retreat RNR agree that the remedy of public injunctive relief will proceed after the arbitration of all arbitrable claims, remedies, or causes of action, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.

Arbitration Rules and Governing Law.

This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by the arbitrator in accordance with the JAMS Arbitration Rules determined to be applicable by the JAMS (the “JAMS Rules“) then in effect, except as modified here. The JAMS Rules are available at www.adr.org. In order to initiate arbitration, a completed written demand and submission of a case (available at https://www.jamsadr.com/rules-comprehensive-arbitration/) must be filed with the JAMS and provided to the other party, as specified in the JAMS rules.

 Modification to AAA Rules – Arbitration Hearing/Location.

Retreat RNR agrees that any required arbitration hearing may be conducted, at your option: (a) in Washington County, UT; or (c) via phone or video conference.

Modification of JAMS Rules – Attorney’s Fees and Costs.

Your arbitration fees and your share of arbitrator compensation shall be governed by the JAMS Rules. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the JAMS Rules.

 Arbitrator’s Decision.

The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the JAMS Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

 Jury Trial Waiver.

You and Retreat RNR acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

 No Class Actions or Representative Proceedings.

You and Retreat RNR acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

 Severability.

Except as provided in Section 23.K, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.

 Changes to Agreement to Arbitrate.

If Retreat RNR changes this Section 23 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject that change by sending us written notice (including by email) within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Retreat RNR (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Retreat RNR.

 Survival.

Except as provided in Section 23.L and subject to Section 13.F, this Section 23 will survive any termination of these Terms and will continue to apply even if you stop using the Retreat RNR Platform or terminate your Retreat RNR account.

 Miscellaneous.

 Other Terms Incorporated by Reference.

Additional Legal Terms, Policies, and other supplemental policies and terms linked to in these Terms apply to your use of the Retreat RNR Platform, are incorporated by reference, and form part of your agreement with Retreat RNR.

 Interpreting these Terms.

Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms (including those items incorporated by reference (e.g., Ad Terms)) constitute the entire agreement between Retreat RNR and you pertaining to your access to or use of the Retreat RNR Platform and supersede any and all prior and/or contemporaneous oral or written understandings or agreements between Retreat RNR and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Retreat RNR. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 23.K above, such provision will be struck and will not affect the validity and enforceability of the remaining provisions. Where the word “will” is used in these Terms it connotes an obligation with the same meaning as “shall.”

 No Waiver.

Retreat RNR’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

 Assignment.

You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Retreat RNR’s prior written consent. Retreat RNR may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice.

 Notice.

Unless specified otherwise, any notices or other communications to Members permitted or required under this agreement, will be provided electronically and given by Retreat RNR via email, Retreat RNR Platform notification (e.g., Advertising Dashboard), messaging service (including SMS and WeChat), or any other contact method we enable and you provide.

 Third-Party Services.

The Retreat RNR Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Retreat RNR is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.

 Google Terms.

 Some translations on the Retreat RNR Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Retreat RNR Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service

 Apple Terms.

 If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement[80] [81] .

 Retreat RNR Platform Content.

Content made available through the Retreat RNR Platform may be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge that all intellectual property rights for that Content are the exclusive property of Retreat RNR and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Retreat RNR Platform except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Retreat RNR grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view the Content made available on or through the Retreat RNR Platform and accessible to you, solely for your personal and non-commercial use.

 Force Majeure

Retreat RNR shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

 Emails and SMS.

You will receive administrative communications from us using the email address or other contact information you provide for your Retreat RNR account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Retreat RNR account. In the U.S. if you consent to receive SMS (text messages) from us, you will be subject to our SMS Terms[82] [83] .

 Contact Us.

If you have any questions about these Terms please email us at Info@RetreatRnR.com.

Retreat RNR Advertising Terms and Conditions

Posted:  March 1, 2024

Welcome to Retreat RNR Advertising. 

These Retreat RNR Advertising Terms (“Ad Terms”) govern Member’s (Venue Providers and Retreat Leaders) access to and use of the Ad Services, including the Advertising Dashboard, and is made among Retreat RNR, Member, and each Advertiser (as defined in Section 8.B of these Ad Terms), if any. These Ad Terms include any insertion orders between Member and Retreat RNR that incorporate these Ad Terms by reference (“IO”). BY REGISTERING FOR OR USING THE AD SERVICES, MEMBER (ON BEHALF OF YOURSELF OR THE BUSINESS YOU REPRESENT) AGREES TO BE BOUND BY THIS AGREEMENT, INCLUDING THE AD POLICIES. “We,” “us,” “our,” and “Retreat RNR” and any of its applicable Affiliates. Subject to Section 8.B, “Venue Provider,” “Retreat Leader,”, “you,” or “your” means the applicant (if registering for or using the Ad Services as an individual) or the business employing the applicant (if registering for or using the Ad Services as a business).

 Ad Services Generally.

During the Term and subject to these AD Terms, Retreat RNR will make available to Member a variety of tools and services, including as may be provided through the Advertising Dashboard, that enable Member to place Ads on Publisher Properties and to manage and receive reporting on the foregoing (“Ad Services”).  We reserve the right to determine all aspects of the Ad Services, and may modify, restrict, or discontinue any services and tools offered through the Ad Services at any time without notice. We may charge for any service or tool of the Ad Service at any time upon notice to Member (e.g., via the user interface of the Advertising Dashboard). In connection with the management or operation of the Ad Services, Retreat RNR and Publishers may reject or remove any Member Materials, or suspend any Campaign without notice.  Retreat RNR will have no liability for any such action. Retreat RNR may also reject or remove any Member Materials or suspend any Campaign if: (a) the Member Materials or Campaign violates the Ad Policies or these Ad Terms; (b) your account has been, or our controls identify that it may be used for deceptive or fraudulent or illegal activity; (c) Retreat RNR believes the Member Materials or Campaign would expose Retreat RNR to liability; or (d) for other risk management reasons.  Except as expressly provided in writing by Retreat RNR, we do not guarantee that Member’s Ads will be displayed on or made available through any Publisher Property, nor do we guarantee Member’s Ads will appear in any particular position or rank. Member acknowledges that we and any of our Affiliates may participate in the Ad Services to market any of our or our Affiliates’ products and services.       

Venue Provider’s or Retreat Leader’s Obligations.

Advertising Dashboard Account.

Member is solely responsible for its Advertising Dashboard account, including all activity that occurs under its Advertising Dashboard account (including incurred Fees) regardless of whether the activities are authorized or undertaken by Member.

Ad Policies.

Member’s use of the Ad Services will comply with the Ad Policies, which Member accepts and are incorporated into this Agreement. Retreat RNR may make changes to Ad Policies at any time. Changes to Ad Policies are effective upon their posting.

 Responsibility for Member Materials, Use of Ad Services, and Contractors.

Member is solely responsible for all Member Materials and its use of the Ad Services. Member agrees that nothing in the Member Materials or its use of the Ad Services will: (a) be false, misleading, defamatory, harassing, or threatening; (b) will constitute unfair competition or unfair commercial practice; (c) will violate any applicable Law; or (d) will infringe or misappropriate the Intellectual Property Rights of any third party. Member is solely responsible for the activities of any contractor, representative, or any of Member’s agents or other persons acting on Member’s behalf (e.g., third-party campaign management service) in connection with these Ad Terms (collectively, “Contractors”). Member will ensure that its Contractors comply with all applicable Law, including Law related to data protection and privacy.

 Prohibited Activities.

In connection with the Ad Services, Member agrees that: (a) the Ads, and Member and Advertiser’s use of the Ad Services and Advertising Dashboard, will comply with all applicable Law; (b) Ads will not contain, include, or link to content that violates the Ad Policies; (c) Member will not, nor will Member permit or encourage any third party to, use any means to generate fraudulent or invalid clicks or impressions; (d) Member will not knowingly target Ads to children under age 13 (or any other applicable age threshold as defined by applicable Law, such as under age 16 in California) in connection with the Ad Services, and Member will not knowingly collect, use, or disclose (or enable any third party to collect, use, or disclose) PII from children under age 13 (or any other applicable age threshold as defined by applicable Law, such as under age 16 in California) in connection with the Ad Services; (e) Member will not, as a result of its actions or inactions, deliver malware to the Advertising Dashboard or to Users or devices through the Ad Services or on or through any Publisher Property or Destination; (f) Member will not copy, modify, damage, translate, reverse engineer, decompile, disassemble, reconstruct, or create derivative works of the Ad Services; and (g) Member will not use any device, software, or routine to interfere or attempt to interfere with the proper working of the Ad Services, including the Advertising Dashboard’s security measures and any activities conducted on our servers.

          License to Member Materials.

Member grants us a worldwide, non-exclusive, royalty-free, fully-paid, and sublicensable right and license to use the Member Materials for the Ad Services; provided, however, that we will not alter any trademark, service mark, trade dress (including any proprietary “look and feel”), trade name, or other source or business identifier protected or protectable under any laws that Member provides to us via the Ad Services in non-text form and separate from any product-specific information or materials (“Member Trademarks”) from the form provided by Member (except to re-size to the extent necessary for presentation, so long as the relative proportions of such Member Trademarks remain the same) and will comply with Member’s removal requests as to specific uses of Member Trademarks on the Retreat RNR Site (provided Member is unable to do so using standard functionality made available to it).                                                                                               

Fees.                                                                                                                                             

  Fees.

Member agrees to pay us all applicable fees and charges we calculate for Member’s use of the Ad Services (collectively, “Fees”).  Member agrees to and will comply with the General Fees Policy. Fees are based solely on our measurements for the Ad Services and the applicable billing metrics (e.g., impressions or clicks). Member understands that third parties may generate impressions or clicks on Ads for improper purposes, and Member accepts this risk. We may require payment of (a) interest at the rate of 1.5% per month compounded monthly (19.56% compounded annually) or the highest legally permissible rate, whichever is lower, on all amounts not paid when due until all amounts are paid in full and (b) reasonable expenses and attorneys’ fees we incur in collecting late payments that are not disputed in good faith. For any past due amounts, we may seek payment or reimbursement from Member by any lawful means. Member waives all claims related to the Fees, unless made within 60 days after the date charged. To initiate a fee dispute, Member may use the “Contact Us” feature in the Advertising Dashboard.

 Fee Liability and Advertisers.

Regarding Fees incurred on behalf of an Advertiser, Member will be jointly and severally liable for payments of such Fees solely to the extent proceeds have cleared from Advertiser to Member; provided that Member is responsible for and will pay to us all Fees incurred as a result of Member’s user error or exceeding Advertiser authority, including in specifying the Campaign Details. Member will make every reasonable effort to collect and clear payment of Fees from Advertiser on a timely basis. Upon our request, Member will confirm whether Advertiser has paid to Member funds sufficient to make payments pursuant to this Agreement.

Agency Relationships.

If Member requests that Retreat RNR invoice Member, Member represents and warrants that it acts as principal in purchasing Ad Services under this Agreement. To the extent that Member acts on behalf of any advertiser client or Advertiser under this Agreement, Retreat RNR may send invoices for Fees and make available any applicable Performance Data, Campaign Details, and Fee Data to the Advertiser or advertiser client to which it pertains. Member will, upon our request, provide Retreat RNR with contact information (including, legal name, address, phone number, and e-mail address) for the advertiser client or Advertiser on whose behalf Member is acting.

Taxes.

Member agrees to and will comply with the General Tax Policy .        

Data; Privacy.

Ad Services Data.

Member may use Ad Services Data solely: (a) to plan and manage Campaigns exclusively through the Ad Services, (b) to evaluate the performance of the Ad Services only for its internal purposes, and (c) subject to Section 6.B, to provide Performance Data to the applicable Advertiser who purchased such Campaign. Member may use and disclose Ad Services Data only as expressly permitted in this Section 6.A, and Member will not, and will not permit any of its Affiliates, Contractors, or agents to, use or disclose (or enable any other third party to use or disclose) any Ad Services Data (including Performance Data) in any other way or for any other purpose, including for Repurposing. Notwithstanding the foregoing, Member may disclose Ad Services Data to the extent required to comply with a valid and binding court order, law, or direction by a governmental or regulatory agency; provided, Member must notify us prior to any such disclosure. All Ad Services Data is Retreat RNR’s exclusive property.

 Disclosed Data.

Member will ensure any Advertiser or Contractor or other third party to which Member discloses or which otherwise receives or collects Ad Services Data is bound and abides by confidentiality obligations and use and disclosure restrictions at least as restrictive as those on Member under these Ad Terms.

 Injunctive Relief.

Member agrees that in the event of its breach of this Section 6 damages suffered by us will not be fully compensated in money damages alone and, accordingly, we will, in addition to all other available remedies, be entitled to injunctive relief against such breach without any requirement for posting any bond or undertaking.

 Confidentiality.

Member will comply with the terms of any applicable nondisclosure agreement between Member and Retreat RNR (or a Retreat RNR Affiliate) (“Member NDA”). To the extent of any conflict between the Member NDA and Section 6 of this Agreement, the provisions of Section 6 will govern. If no such nondisclosure agreement exists, for the term of the Ad Terms and 5 years after termination, Member and its representatives will protect and keep confidential, except as otherwise expressly permitted under these Ad Terms, any information obtained from Retreat RNR in connection with these Ad Terms or related to the Ad Services that is identified as confidential or proprietary or that, given the nature of such information or the manner of its disclosure, reasonably should be considered confidential or proprietary (including all information relating to Retreat RNR’s technology, Ad inventory availability, and targeting, audience, and pricing data       

Representations and Warranties.

By Member Generally.

 By Member Regarding Advertisers.

Member represents and warrants that: (i) it has been appointed as agent for and is authorized to act on behalf of, and has bound to these Ad Terms, each third party, if any, for which Member advertises in connection with the Ad Services (“Advertiser”); (ii) these Ad Terms are enforceable against such Advertiser in accordance with its terms; and (iii) any references to Member in this Agreement will also apply to Advertiser, as applicable. Member will, upon our request, provide us written confirmation of the relationship between it and such Advertiser. If for any reason this Agreement is not enforceable against Advertiser, Member is liable for performing any obligation that the Advertiser would have if these Ad Terms were enforceable against Advertiser.  If Member is using the Ad Services on its own behalf, Member is deemed to be both Member and Advertiser for such use.

  By Retreat RNR.

The applicable Retreat RNR Contracting Party represents and warrants that (i) it is duly organized, validly existing and in good standing under the laws of the jurisdiction in which the Retreat RNR Contracting Party is organized; and (ii) it is lawfully able to enter into contracts.       

AD WARRANTY DISCLAIMERS.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, MEMBER ACKNOWLEDGES AND AGREES THAT THE AD SERVICES, INCLUDING ALL TECHNOLOGY, TOOLS, SERVICES, SOFTWARE, FUNCTIONALITY, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR PROVIDED IN CONNECTION WITH THE AD SERVICES, AND THE PUBLISHER PROPERTIES ARE PROVIDED “AS-IS.” MEMBER’S USE OF THE AD SERVICES IS AT ITS OWN OPTION AND RISK. WE DO NOT WARRANT THAT ANY PUBLISHER PROPERTY, THE ADVERTISING DASHBOARD, OR ANY TECHNOLOGY, TOOLS, SERVICES, SOFTWARE, FUNCTIONALITY, MATERIALS, OR INFORMATION PROVIDED IN CONNECTION WITH THE AD SERVICES WILL MEET MEMBER’S REQUIREMENTS OR BE AVAILABLE, UNINTERRUPTED, DEFECT FREE, OR ERROR FREE, AND WE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS.

  EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, AND TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE AND OUR AFFILIATES DISCLAIM, AND MEMBER WAIVES ALL CLAIMS REGARDING, ANY GUARANTEES ABOUT: (1) TIMING, (2) POSITIONING, (3) ADJACENCY, (4) PERFORMANCE, OF (AS APPLICABLE): THE AD SERVICES (INCLUDING RELATED TECHNOLOGY), ADS AND CAMPAIGNS (INCLUDING THE QUANTITY OR QUALITY OF IMPRESSIONS), AND AD PERFORMANCE OR THE ACCURACY OF AD SERVICES DATA, TARGETING, REPORTING, AUDIENCE DATA.

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, AND TO THE FULLEST EXTENT PERMISSIBLE BY LAW, NO PARTY MAKES, EACH PARTY AND ITS AFFILIATES DISCLAIM, AND THE OTHER PARTIES WAIVE ALL CLAIMS REGARDING: (A) ANY REPRESENTATIONS OR WARRANTIES REGARDING THESE TERMS OR THE AD SERVICES, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT; (B) ANY IMPLIED WARRANTIES OR CONDITIONS ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE; AND (C) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM, OR REMEDY IN TORT, WHETHER OR NOT ARISING FROM OUR NEGLIGENCE.   

  Definitions.                                                                                                                                                                                                                                                      As used in these Ad Terms, the following terms have the following meanings:

“Ad”

means any advertisement or promotional content in any form, including text-based, graphical, interactive, mobile, video, audio, or rich media, and all included copy and creative content, trademarks contained therein, and related technology.

“Ad Policies”

means the policies, guidelines, specifications, and other information regarding use of the Ad Services (including creative acceptance policies, product terms, technical specifications, and policies regarding technology providers) made available by Retreat RNR from time to time on the Advertising Dashboard (as updated periodically).

“Ad Services Data”

means Performance Data, Site Data, and all other data provided, made available, or collected (including by Contractors) in connection with the Ad Services, excluding Campaign Details, Fee Data, and any data that Member would have lawfully had without its participation in the Ad Services.

“Advertising Dashboard”

means our online user interfaces and related tools and systems we make available to Member in connection with the Ad Services.

“Affiliate”

means with respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with such entity. As used in the preceding sentence, “control” means the possession, direct or indirect, of the power to direct or cause the direction of the management and policies of an entity, whether through the ownership of voting securities or otherwise.

“Campaign”

means any Ad campaign or other promotional activity purchased or managed by Member through the Ad Services.

“Campaign Details”

means details entered into or provided by Member through the Advertising Dashboard or an IO regarding a Campaign, including the types and amounts of deliverables (e.g., impressions or clicks), Campaign date information, Campaign budget information, Ad description, Ad placement information, Ad targeting information, and other Ad trafficking or bidding information.

“COPPA”

means the Children’s Online Privacy Protection Act (15 U.S.C. §§ 6501-6506), as amended, and any rules and regulations promulgated thereunder.

“Member Materials”

means all Ads, Campaign Details, Fee Data, technology, any Member Trademarks or other trademarks, copyrightable works under applicable Law, information, data, photographs, images, videos, and any other materials and items provided or made available by Member or its Affiliates to Retreat RNR or its Affiliates under this Agreement or through the Advertising Dashboard. For avoidance of doubt, the term “technology” as used in this definition does not include the product or service being advertised or promoted through the Ad Services.

“Destination”

means the content or properties to which an Ad links or directs a viewer (e.g., landing pages).

“Fee Data”

means any data regarding the fees Member may charge Advertisers.

“Intellectual Property Rights”

means, for the purpose of these Ad Terms, any patent, copyright, trademark (and the goodwill represented thereby), moral right, trade secret right, and any other intellectual property right arising under any Laws and all ancillary and related rights, including all rights of registration and renewal and causes of action for violation, misappropriation, or infringement of any of the foregoing.

“Laws”

means any law, ordinance, rule, regulation, order, license, permit, judgment, decision, or other requirement, now or in the future in effect, of any governmental authority (e.g., on a federal, state, or provincial level, as applicable) of competent jurisdiction, including laws relating to advertising, the Internet, privacy (including the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and the Virginia Consumer Data Protection Act, COPPA.

“Performance Data”

means any data regarding the performance of an Ad or Campaign under this Agreement, gathered during delivery of such Ad or Campaign, or provided by the Advertising Dashboard in connection with delivery of an Ad or Campaign (including the total number of impressions served, the total number of clicks on such impressions, and whether a User viewed or clicked on an Ad (i.e., User-level data)), but excluding Site Data and Campaign Details.

“PII”

means data which, alone, or when combined with other personal or identifying information which is linked or linkable to a specific individual, can be used to identify, contact, or precisely locate an individual, including the individual’s name, initials, date of birth, address, telephone number, e-mail address, financial account number, or government-issued identifier.

“Publisher”

means an entity or person that has Ad placements available through the Ad Services, which may include Retreat RNR or its Affiliates.

 “Publisher Property”

means a website, application, device, or other online point of presence or physical point of presence containing Ad placements made available by a Publisher for purchase or delivery through the Ad Services.

“Repurposing”

means (a) retargeting a User or device, (b) creating, supplementing, or appending to a profile of a User or device, or (c) identifying any User or device, except in each case for purposes of frequency capping or geo-targeting.

“Site Data”

means any data that is (a) our preexisting data used or made available by us or our Affiliates through the Ad Services, including our Ad pricing information, Ad placement supply cost and inventory data, and targeting and audience data, (b) gathered during delivery of an Ad or Campaign that identifies or allows identification of us, any User or device, our Affiliates, any Publisher Property, or a Publisher Property’s brand, content, context, or Users as such, or (c) collected regarding Users or devices on any Publisher Property other than Performance Data.

“User”

means a user of any website, portal, browser, device, application, or other online service. 

 Ad Terms – Technical Guidelines

•     All content must only come from the serving ad server’s domain and the content served may not call in content from any other domain.
•     All domain/URL references must be named domains; no raw IP addresses are allowed.
•     Landing page URLs cannot contain versions that use browse nodes (“node” shown in URL).
•     All advertisements must generate a new window and the existing Retreat RNR window must remain open. Advertisements that link in to RetreatRNR.com landing pages are not required to generate a new window.
•     The display URL must be the actual destination URL (i.e., the website that the advertisement’s link resolves to, not a redirect) of the advertisement so that it informs the user of the destination website of the advertisement.
•     The destination URL of an advertisement must work properly and resolve to a working website. It cannot connect to an email address or file, and must not be under construction.
•     All advertisements must not include pop-ups or pop-unders, nor may landing pages spawn pop-up or pop-under advertisements to a user.
•     Advertisements must not interfere with navigation on RetreatRNR.com, obscure other content or advertisements, access or alter user’s computer settings or preferences, or otherwise unduly or inappropriately interfere with the user’s experience of or Retreat RNR’s operation of RetreatRNR.com.
•     Advertisements must not trigger downloads of software to a user’s computer without first providing the user with clear and conspicuous disclosures regarding the installation, operation and removal of the software, and providing the user with an opportunity to decline to install the software after such disclosures are made.
•     If an advertisement uses third-party tags and has Retreat RNR’s prior written consent, please include specific trafficking instructions. A contact at the third-party is required and must be provided to Retreat RNR prior to the campaign start date. For more about Retreat RNR’s Third-Party Ad-Serving Guidelines, please see below.
•     The destination URL included in ads must not be formatted using any tracking or other technology from the Retreat RNR Associates Program (i.e., ads must not be special links, which enable accurate tracking, reporting and accrual of commission income).
•     All impression delivery and billing will be based on Retreat RNR reporting numbers unless otherwise specified in the applicable insertion order.
•     All advertisements must support “https.”
•     All tags for Thank You Placement must be secure (https:).
•     By advertising on RetreatRNR.com and its affiliated sites, you consent to have security checks performed by Retreat RNR on your ads.
•     Advertisement destination URLs must utilize impression trackers from dedicated tracking domains, and may not include URLs such as RetreatRNR.com, RetreatRNR.com sub-pages, or unauthorized third-party domains.

Third Party HTML Desktop Advertising Guidelines

Technical Guidelines AAP and IAB Standard

The following technical guidelines apply to non-expanding desktop ads on RetreatRNR.com, AAP, and various IAB standard placements across owned and operated domains.

Medium Rectangle*:

1200×300 pixels

Leaderboard*:

400×400

Wide Skyscraper*:

350×600 pixels

HTML Ad Security

HTML ads must be served secure (https:) and must not include dynamic creative content, which changes based on pre-determined variables (Ex. Weather, IP, Date) unless otherwise approved by AMG rep.

Shared libraries (including use of web fonts) that are hosted on an approved, certified third party domains, are exempt from the initial ad load. Ensure you have the proper license for webfont use in your ad creative. Retreat RNR holds no responsibility to obtaining, granting, or extending webfont licenses. Open source webfonts are permitted

Retreat RNR service fees

Last Updated: March 1, 2024

To help Retreat RNR run smoothly and to cover the cost of services like 24/7 customer support, we charge a service fee when a booking is confirmed and also charge for other services offered through the Retreat RNR website.

There is currently one fee structure for stays – a split-fee.

Split-fee.

This fee structure is the most common and is split between the Venue Provider and the Retreat Leader.

Venue fee

Venue Providers pay an 8% fee.

This fee is calculated from the booking subtotal (nightly rate + cleaning fee + additional Retreat Leader fee, if applicable—excluding Retreat RNR fees and taxes) and is automatically deducted from the Venue Provider payout.

Venue Providers will also be eligible to join a membership University for initial participants to the Retreat RNR website and will be categorized as founding members for a fee of U.S. $47/month.  This program will allow the founding members to upload courses included with their membership.

Retreat Leader fee

Most Retreat Leader service fees are under 7% of the booking subtotal (nightly rate + cleaning fee + additional Retreat Leader fee, if applicable—excluding Retreat RNR fees and taxes). This fee varies based on a variety of factors and is shown during checkout before you book so you know what to expect.

Venue Provider Only Fee.

With this structure, the entire fee is deducted from the Venue Provider payout. It’s typically 12%, though

Changes to Retreat RNR service fees.

We reserve the right to modify the Retreat RNR service fees referenced above at any time in accordance with applicable law. If we do so, we will post the revised Retreat RNR service fees and update the “Last Updated” date at the top of these terms. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Retreat RNR service fees, then you can cancel your Account. If you do not cancel your Account before the date the revised Retreat RNR service fees become effective, then your continued access to or use of the Retreat RNR Platform will be subject to the revised Retreat RNR service fees.

General Fees Policy 

We may require that Members provide us with valid credit card information from a credit card acceptable by us (“Member Credit Card”).  Each Member authorizes us to obtain credit authorizations from Member’s credit card issuer.

At our option, we may require that Members pay Fees (term defined in the Ad Terms) on a periodic basis (e.g., weekly or monthly) or following the achievement of performance thresholds established by us. For any amounts a Member owes us, we may, in addition to our rights set forth in the Terms, (i) charge the Member Credit Card, (ii) invoice the Member for amounts due, in which case Member will pay the invoiced amount by the due date, or (iii) withhold or offset any amounts that are payable by Member to us against any payments we or our applicable Affiliate(s) may make to Member or Member’s Affiliates (e.g., deduct from payment).

Each Member agrees to pay us such Fee amounts in the applicable local currency charged or invoiced by us, or such other currencies as we and Member mutually agree from time to time.

We may extend, revise, or revoke credit at any time. We are not obligated to deliver any Ads in excess of any credit limit. Unless otherwise agreed by us in advance in writing, Customer may not offset any payment due under the Agreement against any other payment to be made under the Agreement.

 Offline Fees

For the most part, Venue Providers can’t collect any additional fees or charges outside our platform unless expressly authorized by us.

The exception is hotels and software-connected Venue Providers (select Members plugging or connecting to the Retreat RNR website on a modular basis to enable additional fees to be charged), who can charge and collect certain fees using a separate payment method⁠—as long as they’re detailed in the listing and included in the price breakdown before booking. These include:

• Resort fee: This can cover the cost of amenities like pool, gym, or wifi
• Security deposit: A refundable deposit that can be used to cover any damage that occurs during the stay
• Cleaning fee: A one-time fee used to cover the cost of cleaning
• Incidentals: This can include things like valet, parking, or airport shuttle fees.
• Venue Providers usually collect these fees before a stay, at check-in, or at checkout.

 General Tax Policy

Each Member is responsible, as required under applicable Law, for identifying and paying all taxes and other governmental fees and charges (and any penalties, interest, and other additions thereto) that are imposed on that party upon or with respect to the transactions and payments under the Terms. All Fees payable by Customer are exclusive of applicable taxes and duties and applicable sales tax (collectively, “Taxes”).

Each Venue Provider should raise a valid tax invoice, under applicable law(s) and regulations within the prescribed time limit. The taxes should be separately stated on such valid tax invoice.

If a Member is legally entitled to an exemption from any sales, use, or similar transaction tax, Member is responsible for providing us with legally-sufficient tax exemption certificates for each taxing jurisdiction, as well as other documentation that we may reasonably request. We will apply the tax exemption certificates to charges under Member’s account occurring after the date we receive the tax exemption certificates.

If any deduction or withholding of taxes or levies or any similar amount that is required by Law, Member will notify us and will pay us any additional amounts necessary to ensure that the net amount that we receive, after any deduction and withholding of taxes or levies or any similar amount, equals the amount we would have received if no deduction or withholding of taxes or levies or any similar amount had been required. Additionally, Member will provide us with documentation showing that the withheld and deducted amounts have been paid to the relevant taxing authority. We will provide Member with such tax forms as are reasonably requested in order to reduce or eliminate the amount of any withholding or deduction for taxes or levies or any similar amount in respect of payments made under the Terms, including the Ad Terms.  Member agrees that in the event the tax law requires Member to register in accordance with the applicable statute, Member shall promptly complete such registration and shall at all times remain compliant with and responsible in respect of such statute.  Each Member agrees to promptly share the registration number or other unique id/number with Retreat RNR to enable Retreat RNR to undertake relevant compliances.

Retreat RNR reserves the right to request additional information and to confirm the validity of any account information (including without limitation Member’s tax id and other related information) from Member or government authorities and agencies as permitted by law and each Member hereby irrevocably authorizes Retreat RNR to request and obtain such information from such government authorities and agencies. Further, each Member agrees to provide any such information to us upon request.

Retreat RNR reserves the right to charge each Member any applicable unbilled taxes.  This policy will survive termination of the Terms.

 Taxes for Retreat Leaders

Taxes for Retreat Leaders

Sometimes, regulations require Venue Providers to charge a tax to Retreat Leaders. We recommend that Venue Providers include it in the price of the reservation, but some require it to be paid directly upon check in or check out instead.

Note taxes in the listing

We ask that Venue Providers explain any necessary taxes in their listing description and their communication with Retreat Leaders prior to booking. If you’re a Retreat Leader and want to be on top of it, ask your Venue Provider about taxes ahead of time.

Local considerations

In some locations, Retreat RNR has made agreements with government officials to collect and remit certain local taxes on behalf of Venue Providers. The taxes vary and may include calculations based on a flat rate or percentage rate, number of Retreat Leaders, number of nights, or property type booked, depending on local law. When you book a listing in one of these locations, the local taxes collected will be displayed automatically when you pay, and they will appear on your receipt once your reservation is confirmed.

 Cancellation Policy for Retreat Leaders

Find the cancellation policy before you book

You can find cancellation details on the listing page, and during the booking process—before you pay.

Your policy and cancellation options can always be found in your account.

Cancellation deadlines and refunds

The times and dates we display for cancellation policies are based on the local time zone of the listing. Cancellation deadlines for receiving refunds are measured from the check-in time for the listing in its local time zone, or 3:00 PM if no check-in time is specified.

Learn more about how refunds work for cancellations. Remember that the amount refunded will never be more than the amount you have actually paid at the time you cancel—learn more about refund amounts.

Extenuating circumstances

Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund due to extenuating circumstances.

Effective date: March 1, 2024

Overview

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. This Policy applies to reservations for both Accommodations and Experiences.

When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Retreat Leaders that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration. Venue Providers that are impacted by an event covered by this Policy can cancel without adverse consequences, but, depending on the circumstances, their calendars may be blocked for the dates of the cancelled reservation.

What events are covered

This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a Retreat Leader’s authorization to travel.

Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.

Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.

Military actions and other Hostilities. Acts of war, Hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

What is not covered

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation.

What to do next

If we notify you or publish information confirming that this Policy applies to your reservation, please follow the cancellation instructions that we provide. When we have notified you or published information about how this Policy applies, you should have the option to cancel under this Policy by going to your Trips page and canceling the impacted reservation. If you believe this Policy applies to your reservation, but we have not notified you or published information about the Event, please contact us to cancel your reservation. In all cases, you should be prepared to provide documentation that shows how the Event has impacted you or your reservation.

If you have questions, please contact us.

Other things to be aware of

This Policy applies to all reservations with a check-in date on or after the effective date.

Cancellation policies for Retreat Leaders

If you are a Retreat Leader, then the following cancellation policies can apply to your listing:

• Regardless of the number of days prior to the check-in date, Retreat Leaders can cancel without penalty until 72 hours after booking. Following 72 hours after booking and up to 180 days prior to the event start date, the deposit is forfeited
• Between 180 days and 90 days of check-in 50%  of the total booking cost is forfeited
• Between 90 and 30 days of check-in 75% of the total booking cost is forfeited
• Within 30 days of the check-in date 100% of the total booking cost is forfeited

Issues while you’re on a trip

If you encounter issues when you arrive at your listing that the Venue Provider cannot resolve quickly, you may be protected under our Rebooking and Refund Policy[84] .

 Rebooking and Refund Policy

Effective Date: March 1, 2024

This Rebooking and Refund Policy explains how we will assist with rebooking a reservation and how we handle refunds when a Venue Provider cancels a reservation or another Travel Issue disrupts a stay.

What happens if a Venue Provider cancels before check-in?

If a Venue Provider cancels a reservation prior to check-in, their Retreat Leader will automatically receive a full refund. If a Venue Provider cancels 30 days or less prior to check-in, and the Retreat Leader contacts us, we will attempt to assist the Retreat Leader with finding comparable or better accommodations.

What happens if another Travel Issue disrupts a stay?

Other Travel Issues must be reported to us no later than 72 hours after discovery. If we determine that a Travel Issue has disrupted the stay, we will provide a full or partial refund and, depending on the circumstances, may assist the Retreat Leader with finding comparable or better accommodations. The amount refunded depends on the severity of the Travel Issue, the impact on the Retreat Leader, the portion of the stay affected, and whether the Retreat Leader vacates the accommodations. If the Retreat Leader decides to vacate the accommodations because of the Travel Issue and contacts us we will offer to assist with finding comparable or better accommodations for the remaining nights of the stay.

What Travel Issues are covered?

The term “Travel Issue” refers to these situations:

• Venue Provider cancels the reservation prior to check-in.
• Venue Provider fails to provide access to the accommodations.
• Venue Provider fails to disclose in the Listing that the Venue Provider, another person, or a pet will be present during the stay.
• Accommodations are not habitable at check-in for any of the following reasons:

o   They are not reasonably clean and sanitary, including bedding and towels.

o   They contain safety or health hazards.

o   They contain pests.

• Listing contains a material inaccuracy such as:

o   Incorrect venue type (e.g., entire private home, villa, retreat center).

o   Incorrect type or number of rooms (e.g., bedrooms, bathrooms and kitchens).

o   Incorrect location of the accommodation.

o   Special amenity or feature described in the Listing is not present or does not function (e.g., pool, hot tub, bathroom – toilet, shower or bathtub, kitchen – sink, stove, refrigerator or other major appliance, electrical, heating or air conditioning systems).

How claims work?

To be eligible for rebooking assistance or a refund, the Retreat Leader who made the reservation may submit a claim by contacting us. Claims must be made to us no later than 72 hours after discovery of the Travel Issue and supported by relevant evidence such as photographs or confirmation of the conditions by the Venue Provider. We will determine whether a Travel Issue has occurred by evaluating available evidence.

How this Policy affects Venue Providers?

If a Venue Provider cancels a stay or another Travel Issue disrupts a stay, the Venue Provider will either receive no payout or will have their payout reduced by the amount of the refund to their Retreat Leader.

In most circumstances we will attempt to confirm a Retreat Leader’s claim with their Venue Provider. Venue Providers can also dispute a Travel Issue by contacting us.

Other things to be aware of

This Policy applies to all reservations made on or after the Effective Date. When this Policy applies, it controls and takes precedence over the reservation’s cancellation policy. Before submitting a claim, whenever feasible, the Retreat Leader must notify the Venue Provider and try to resolve the Travel Issue directly with their Venue Provider. In connection with resolving the issue, Retreat Leaders can request refunds directly from Venue Providers using the resolution center. We may reduce the amount of any refund or adjust any rebooking assistance under this Policy to reflect any refund or other relief provided directly by a Venue Provider.

Where a Retreat Leader demonstrates that timely reporting of a Travel Issue was not feasible, we may allow for late reporting of the Travel Issue under this Policy. Travel Issues that are caused by the Retreat Leader, co-travelers, or their invitees or pets are not covered by this Policy. Submitting a fraudulent claim violates our Terms of Service[85] [86]  and may result in account termination.

Our decisions under this Policy are binding, but do not affect other contractual or statutory rights that may be available. Any right that Retreat Leaders or Venue Providers may have to initiate legal action remains unaffected. This Policy is not insurance and no premium has been paid by any Retreat Leader or Venue Provider. All rights and obligations under this Policy are personal to the booking Retreat Leader and Venue Provider of the reservation and may not be transferred or assigned. Any changes to this Policy will be made in accordance with our Terms of Service[87] [88] .

Retreat RNR’s Off-Platform Policy

By Venue Providering on Retreat RNR, you agree to abide by our terms and policies, including our Terms of Service[89] [90] , which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a user’s account.

In order to protect our community and business, the following behaviors are prohibited:

Taking people off of the Retreat RNR platform for new, partial, or future bookings

• Contacting potential Retreat Leaders prior to booking on Retreat RNR to move the booking off of Retreat RNR (ex: offering discounts to book off of Retreat RNR)
• Asking Retreat Leaders to fill out forms, or call, email, or otherwise contact you via a non-Retreat RNR communications service prior to accepting booking requests
• Canceling existing full or partial reservations and having Retreat Leaders rebook off of Retreat RNR
• Asking or encouraging Retreat Leaders to book outside of Retreat RNR for repeat or future bookings
• Including links or embedding buttons (ex: footers, headers) that take people off of Retreat RNR to another website in any messages to Retreat Leaders

Asking Retreat Leaders for, or using, contact or identity information in ways unrelated to their stay, or that compromise the quality of their stay

• Asking Retreat Leaders for contact information prior to booking; all Retreat Leader communications prior to booking must be on Retreat RnR
• Soliciting Retreat Leaders for their email, mailing address, or other communications channels using the Retreat RNR messaging system
• Asking Retreat Leaders for contact information after a booking in order to run credit checks or background checks
• Asking Retreat Leaders to send photos of their government ID prior to arrival except where required for legal or compliance reasons as outlined below
• Asking for or using Retreat Leaders’ contact information to settle additional payments outside of Retreat RNR’s platform; all payments related to a Retreat Leader’s stay, including extensions of a stay (and besides exceptions identified below), must go through Retreat RNR (ex: using the Resolution Center)
• Using contact information provided by Retreat RNR for other purposes that violate our Terms of Service
• Selling, sharing, or using Retreat Leader contact information for marketing communications or signing Retreat Leaders up for contact lists

Exceptions

• You may require additional contact/identity information if it is required for legal or compliance reasons and can be verified by a Venue Provider upon request by Retreat RNR (such as local laws, HOA rules, building security rules). In such instances, Venue Providers must include information about what is required and why in their listing description, so Retreat Leaders understand this additional step is a requirement prior to booking. Venue Providers are responsible for ensuring compliance with applicable data privacy laws.
• After accepting a booking, you may ask a Retreat Leader to confirm that the contact information provided by Retreat RNR is an appropriate way to get in touch during their trip or if the Retreat Leader requests an alternative or communication after booking.
• You may use an alternative means of communicating with a Retreat Leader if requested by a Retreat Leader after booking (e.g., text, WhatsApp, Telegram, email), however, you must ensure such communications comply with the other requirements of this policy

Taking people off of the Retreat RNR platform for feedback and reviews

You may not ask Retreat Leaders to review a Retreat RNR stay on a non-Retreat RNR website or fill out a survey regarding a Retreat RNR stay on a non-Retreat RNR website (such as a form off of Retreat RNR) unless you are an approved hotel partner. These actions take valuable input about a Retreat Leader’s stay away from the Retreat RNR community. We want Retreat Leaders to share their feedback directly on Retreat RNR so that other Retreat Leaders may benefit from their insights.

Requiring Retreat Leaders to use other websites or apps to physically access their listing

• Asking Retreat Leaders to create a separate account or register on another website besides Retreat RNR.com for purposes of gaining entry to a listing
• Asking Retreat Leaders to install a third-party app to access a listing; all listings on Retreat RNR should be accessible to a Retreat Leader without requiring they have another app or account

Exceptions

• Additional registration or installation of additional apps is permitted where it’s required for legal or compliance reasons which a Venue Provider can verify in writing upon request by Retreat RNR (such as local laws, HOA rules, building security rules). In such instances, Venue Providers must include information about what is required, and why, in their Retreat Leader-facing listing description, so Retreat Leaders understand this additional step is a requirement prior to booking.
• Keyless entry apps and apps that facilitate a Retreat Leader’s experience during the stay (ex: Sonos, Nest, concierge apps) as long as they are optional

Extenuating Circumstances Policy

Effective date: March 1, 2024

Overview

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. This Policy applies to all reservations.

When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy[91] [92] . Retreat Leaders that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration. Venue Providers that are impacted by an event covered by this Policy can cancel without adverse consequences, but, depending on the circumstances, their calendars may be blocked for the dates of the cancelled reservation.

What events are covered?

This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a Retreat Leader’s authorization to travel.

Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.

Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.

Military actions and other Hostilities. Acts of war, Hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

Venue Provider Habitability Related Issues.  When the venue provided by the Venue Provider is rendered uninhabitable (e.g., sewage backups, roaches, rats, fire, no hot water, faulty wiring, roof leaks, and, sometimes, a lack of heat or air conditioning).

What is not covered

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy[93] [94]  that applies to the reservation.

What to do next

If we notify you or publish information confirming that this Policy applies to your reservation, please follow the cancellation instructions that we provide. When we have notified you or published information about how this Policy applies, you should have the option to cancel under this Policy by canceling the impacted reservation. If you believe this Policy applies to your reservation, but we have not notified you or published information about the Event, please contact us to cancel your reservation. In all cases, you should be prepared to provide documentation that shows how the Event has impacted you or your reservation.

If you have questions, please email us atInfo@RetreatRnR.com .

Other things to be aware of

This Policy applies to all reservations with a check-in date on or after the effective date.

Venue Provider Cancellation Policy

Effective Date: March 21, 2024

Although cancellations by Venue Providers are rare, and some cancellations are beyond a Venue Provider’s control, cancellations by Venue Providers can disrupt Retreat Leader plans and undermine confidence in our community. For those reasons, if the Venue Provider cancels a confirmed reservation, or if the Venue Provider is found to be responsible for a cancellation under this Policy, Retreat RNR may impose fees and other consequences. The fees and other consequences set out in this Policy are intended to reflect the costs and other impacts of these cancellations on Retreat Leaders, the broader Venue Provider community, and Retreat RNR. We will waive the fees and, in some cases, the other consequences, if the Venue Provider cancels because of Extenuating Circumstances[95] [96]  or certain valid reasons, as determined by a Retreat RNR representative, beyond the Venue Provider’s control.

Cancellation fees

If a Venue cancels a confirmed reservation, or if the Venue Provider is found to be responsible for a cancellation under this Policy, then we will impose one of the following cancellation fees:

• Regardless of the number of days prior to the check-in date, Venues can cancel without penalty until 72 hours after receipt of a booking
• Following 72 hours after booking and up to 180 days prior to the check-in date, the fee is 25% of the reservation amount
• Between 180 days and 90 days of the check-in date, the fee is 50% of the reservation amount
• Between 90 and 30 days of the check-in date, the fee is 75% of the reservation amount
• Within 30 days of the check-in date, the fee is 100% of the reservation amount

When calculating cancellation fees, the reservation amount includes the base rate, cleaning fee, and any pet fees, but excludes taxes and Retreat Leader fees.

Cancellation fees are typically withheld from the next payout(s) to the Venue Provider as provided in the Payments Terms of Service[97] [98] . In addition to the fees and consequences set out in this Policy, Venue Providers who cancel, or are found responsible for a cancellation, will not receive a payout for the canceled reservation, or, if the payout has already been made, then the amount of the payout will be withheld from the next payout(s).

Situations in which fees may be waived

We will waive the fees set out in this Policy in appropriate situations, for example if the Venue Provider cancels because of Extenuating Circumstances[99] [100]  or certain valid reasons, as determined by a Retreat RNR representative, beyond the Venue Provider’s control. Venue Providers who believe one of these situations applies will be required to provide documentation or other support. We will determine whether to waive any fees and other consequences after evaluating the available evidence.

In the event a fee is waived, other consequences may still apply, like blocking a Listing’s calendar.

Regardless of whether we waive any fees or other consequences, the Venue Provider will not receive a payout for the canceled reservation.

Other consequences

In addition to a cancellation fee, other consequences may apply, such as preventing the Venue Provider from accepting another reservation for the Listing on the affected dates by blocking the Listing’s calendar.

Venue Providers who cancel confirmed bookings without a valid reason may experience other consequences, as explained in our Terms of Service[101] [102]  for Venue Providers. For example, Venue Providers may have their Listing or account suspended or removed, and may lose their Venue Providering status.

When a Venue Provider is found responsible for a cancellation

A Venue Provider may be responsible for a cancellation when it occurs because of conditions in the Listing that are grossly and materially different from how the Listing was described at the time of booking. In these cases, the Venue Provider will be subject to the fees and other consequences laid out in this Policy, regardless of who initiates the cancellation. Examples may include: double-booking a Listing, substituting another property for the Listing booked by the Retreat Leader, or gross Listing inaccuracies that materially disrupt a Retreat Leader stay, like advertising a pool when no pool is available for use by Retreat Leaders.

Other things to consider

If a Venue Provider cannot honor a reservation—regardless of the reason—it’s their responsibility to cancel in a timely manner to allow their Retreat Leader time to adjust their plans. A Venue Provider may not encourage the Retreat Leader to cancel the reservation.

Providing false statements or materials in connection with this Policy violates our Terms of Service[103] [104]  and may result in account termination and other consequences.

This Policy applies to cancellations that occur on or after the effective date. Any right that Retreat Leaders or Venue Providers may have to initiate legal action remains unaffected. Any changes to this Policy will be made in accordance with our Terms of Service[105] [106] .

 Payment Terms of Service

Last Updated: March 1, 2024

These Payments Terms of Service for Non-European Users (“Payments Terms”) are a binding legal agreement between you and Retreat RNR Payments that govern the Payment Services (defined below) conducted through or in connection with the Retreat RNR Platform. When these Payments Terms mention “Retreat RNR Payments,” “we,” “us,” or “our,” it refers to Retreat RNR that you are contracting with for Payment Services.

Retreat RNR provides payments services to Members publishing, offering and booking Accommodations, or other Venue Provider Services and other current and future services provided via the Retreat RNR Platform. These payment services may include (if available) the following (collectively, “Payment Services”):

• Collecting payments from Retreat Leaders (“Retreat Leader Payments”), by charging the payment method associated with their Retreat RNR account, such as credit card, debit card, bank account or a payment app (“Payment Method”);
• Effecting payments to Venue Providers (“Payout”) to a financial instrument associated with their Retreat RNR account, such as a PayPal account, bank account, a prepaid card, or a debit card (“Payout Method”);
• Effecting payments to a third-party Payout Method designated by a Venue Provider;
• Collection and payment of charitable donations;
• Payment collection services; and
• Other payment related services in connection with Venue Provider Services.

In order to use the Payment Services, you must be at least 18 years old, must have a Retreat RNR account in good standing in accordance with the Retreat RNR Terms of Service[107] [108]  (“Terms”), and must keep your payment and personal information accurate and complete.  Payment Services will be provided by Retreat RNR.

Retreat RNR’s Content Policy

By posting content on Retreat RNR, you agree to abide by this policy. Content includes any written, photographic, audio, video, or other content, including:

• Writing: Listing titles and descriptions, profile pages, public and private reviews, feedback, Community Center posts, and messages to Retreat RNR, Venue Providers, or Retreat Leaders
• Imagery: Photos and videos, as well as imagery depicted within photos and videos (such as posters or art hanging on a wall)

We reserve the right to remove any content, in whole or part, that violates this policy, our Terms of Service[109] [110] , or for any other reason at our sole discretion. In the event of repeated or severe violations, we may also restrict, suspend, or remove the associated Retreat RNR account.

The following content is not allowed on Retreat RNR:

• Content created solely for the purpose of advertising or other commercial content, including company logos, links, or company names
• Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner
• Content that endorses or promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, or harassing
• Content that is discriminatory (review our Nondiscrimination Policy for more information)
• Content that attempts to impersonate another person, account, or entity, including a representative of Retreat RNR
• Content that is illegal or that violates another person’s or entity’s rights, including intellectual property rights and privacy rights
• Content that includes another person’s private or confidential information, including content that is sufficient to identify a listing’s location

Additional policy violations for specific types of content:

Listing titles

• Listing titles that include information irrelevant to the listing type, style, or experience
• Listing titles that include symbols or emojis

Listing or profile pages

• Listings and profiles that provide fraudulent, false, misleading, or deceptive information

Community Center

• Content that is off-topic, doesn’t ask a question, or doesn’t offer knowledge in response to a question as part of a larger discussion
• Harassing, trolling, or repeatedly targeting community members

Reviews

• Reviews that violate our Reviews Policy[111] [112] 

How to report content that violates our policy

If you believe content violates this policy, you can report the content directly by emailing us at Info@RetreatRnR.com.

 Retreat RNR’s Reviews Policy

One of the ways Retreat RNR fosters trust between Venue Providers and Retreat Leaders is through our review process for stays by Retreat Leaders at Venue Provider locations, which helps our community make informed booking and Venue providing decisions and provides Retreat Leaders and Venue Providers with honest feedback to help them improve. Our reviews policy is intended to help ensure the feedback provided through our review system is authentic, trustworthy, and useful to our community.

Reviews must be unbiased, contain relevant information reflecting the actual experience of the reviewer during the stay or Experience, and follow our Content Policy[113] [114] .

Reviews should be unbiased

• Members of the Retreat RNR community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation in exchange for a positive review or threatening consequences in the event of a negative review.
• Reviews may not be provided or withheld in exchange for something of value—like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive Retreat RNR or another person. For example, Retreat Leaders should not write biased or inauthentic reviews as a form of retaliation against a Venue Provider who enforces a policy or rule.
• Reviews may only be provided in connection with a genuine stay or Experience. For example, Venue Providers are not allowed to accept a fake reservation in exchange for a positive review, use a second account to leave themselves a review, or coordinate with others to manipulate the review system.
• Reviews may not be used for the purpose of harming competition. For example, Venue Providers are not allowed to post biased reviews of listings they are affiliated with or directly compete with.

Reviews should be relevant

• Reviews must provide relevant information about the reviewer’s experience with the Venue Provider, Retreat Leader, stay, or Experience that would help other community members make informed booking and Venue providing decisions.
• If a Retreat Leader never arrived for their stay or Experience, or had to cancel due to circumstances unrelated to that stay or Experience, their review may be removed.

Reviews should follow our content policy

Reviews may not contain explicit, discriminatory, harmful, fraudulent, illegal or other content that violates our Content Policy[115] .

Reporting reviews under this policy

To report a review for violating this policy, contact us.

If a review violates this policy, we may remove that review, including any associated ratings and other content. We take the removal of any review seriously and only do so where there is a clear violation of this policy. Depending on the nature of the violation, we may also restrict, suspend, or remove the associated Retreat RNR account.

This policy may be applied differently in different places to reflect what local law permits or requires.

Responding to reviews

While we expect all community members to post reviews that represent their genuine experience and contain accurate information, we do not generally mediate disputes concerning the truth of reviews. Instead, we allow Venues to post responses to reviews within 30 days.

Removing a review you wrote

Once a review you’ve written has been published, you can contact us to request for it to be removed.

 Privacy Policy

Last Updated: March 1, 2024

This Privacy Policy describes how Retreat RNR, Inc. and its affiliates (“we,” “us,” or “Retreat RNR”), process personal information in relation to your use of the Retreat RNR Platform. Depending on where you live and what you are doing on the Retreat RNR Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information describing how we process personal information for those regions and services.

1. Definitions.

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service[116] [117]  (“Terms”).

1. Personal Information We Collect.

1. Information Needed to Use the Retreat RNR Platform.

We collect personal information about you when you use the Retreat RNR Platform. Without it, we may not be able to provide all services requested. This information includes:

• Contact, Account, and Profile Information. Such as your first name, last name, company name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

• Identity Verification and Payment Information. Such as images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, a selfie when we verify your ID, bank account or payment account information. ​​If you are not a Retreat RNR user, we may receive payment information relating to you, such as when an Retreat RNR user provides your payment card to complete a booking. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity and for security purposes.

1. Information You Choose to Give Us.

You can choose to provide us with additional personal information. This information may include:

• Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.

• Information About Others. Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Retreat RNR for the purposes described in this Privacy Policy and you have shared the Retreat RNR Privacy Policy with them.

• Address Book Contact Information.

• Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Retreat RNR Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.

1. Information Automatically Collected by Using the Retreat RNR Platform and Our Payment Services.

When you use the Retreat RNR Platform and Payment Services, we automatically collect personal and other information. This information may include:

• Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.

• Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, additional services you have added, and other actions on the Retreat RNR Platform.

• Log Data and Device Information. Such as details about how you’ve used the Retreat RNR Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you’ve viewed or engaged with before or after using the Retreat RNR Platform. We may collect this information even if you haven’t created a Retreat RNR account or logged in.

• Cookies and Similar Technologies as Described in Our Cookie Policy.

• Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

1. Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:

• Third-Party Services. If you link, connect, or login to the Retreat RNR Platform with a third-party service (e.g., Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.

• Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.

• Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.

• Referrals and Co-Travelers. If you are invited to the Retreat RNR Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.

• Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Retreat RNR Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to, health information related to contagious diseases.

1. How We Use Information We Collect.

1. In order to provide, Improve, and Develop the Retreat RNR Platform. We may process this information to:

• enable you to access the Retreat RNR Platform and make and receive payments,
• enable you to communicate with other Members,
• process your request,
• perform analytics, debug, and conduct research,
• provide customer service training,
• send you messages, updates, security alerts, and account notifications,
• process, handle, or assess insurance claims or similar claims,
• personalize and customize your experience based on your interactions with the Retreat RNR Platform, your search and booking history, your profile information and preferences, and other content you submit, and
• enable your use of our enterprise products and accommodation services.

If you provide us with your contacts’ information, such as your friends or co-travelers, we may process this information to: (i) facilitate your referral invitations, (ii) share your trip details and facilitate trip planning, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorize.

1. Create and Maintain a Trusted and Safer Environment. We may process this information to:

• detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities,
• conduct fraud prevention, security investigations, and risk assessments,
• verify or authenticate information provided by you,
• conduct checks against databases and other information sources, including background checks,
• comply with our legal obligations, protect the health and well-being of our Retreat Leaders, Venue Providers, Venue Providers’ employees, and members of the public,
• resolve disputes with our Members, including sharing information with your co-Venue Provider(s) or additional Retreat Leaders about disputes related to your role as a co-Venue Provider(s) or additional Retreat Leaders,
• enforce our agreements with third parties,
• determine eligibility for certain types of bookings,
• comply with law, respond to legal requests, prevent harm, and protect our rights,
• enforce our Terms and other policies, and
• assess or evaluate your interactions with the Retreat RNR Platform and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the Retreat RNR platform as well as information in relation to activities on and off the Retreat RNR platform that can be associated with you, could restrict or suspend your access to the Retreat RNR Platform if such processes detect activity that may pose a safety or other risk to Retreat RNR, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below.

1. Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to:

• send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
• personalize, measure, and improve our advertising,
• administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Retreat RNR or its third-party partners,
• analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you,
• invite you to events and relevant opportunities, and
• send, with your consent, promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

1. Analyzing and Sharing Your Communications.

We may review, scan, or analyze your communications on the Retreat RNR Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service[118] , and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the Retreat RNR platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities (such as evidence of child exploitation) for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications.

1. Linking Third-Party Accounts.

You can link your Retreat RNR account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Members.” When you direct the data sharing by creating this link:

• some of the information provided to us from linking accounts may be published on your public profile,
• your activities on the Retreat RNR Platform may be displayed to your Friends on the Retreat RNR Platform and/or that third-party service,
• a link to your public profile on that third-party service may be included in your Retreat RNR public profile,
• other Retreat RNR users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable,
• other Retreat RNR users may be able to see any schools, hometowns, or other groups you have in common with them as listed on your linked social networking service,
• information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention, security investigations, and risk assessment purposes, and
• publication and display of information that you provide to the Retreat RNR Platform through this linkage is subject to your settings and authorizations on the Retreat RNR Platform and the third-party service.

1. Provide Payment Services. Personal information is used to enable or authorize third parties to use Payment Services, such as to:

• detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments,
• comply with legal and compliance obligations (such as anti-money laundering regulations and sanctions enforcement),
• enforce the Payment Terms and other payment policies, and
• provide and improve Payment Services.

1. Sharing and Disclosure.

1. Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Retreat RNR account or participating in promotional activities by Retreat RNR partners or third parties.

Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to Retreat RNR, or otherwise promote our products and services.

1. Sharing Between Members.

To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in situations such as:

• Between Retreat Leader(s) and Venue Provider(s) when:

o   A booking request is made, when there is a co-Venue Provider, or a dispute is submitted, such as profile, name, names of any additional Retreat Leaders, cancellation history, review information, age of Retreat Leader (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit.

o   A booking is confirmed, additional information is shared to assist with coordinating the trip, such as profile photo and phone number.

o   You as a Venue Provider have a confirmed booking, certain information is shared with the Retreat Leader (and any additional Retreat Leaders they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.

o   You communicate with a Member, such as your name, profile picture, and message content.

• Between Retreat Leaders when:

o   You as a Retreat Leader invite additional Retreat Leaders to a booking, certain information is shared with each additional Retreat Leader, such as your name, travel dates, Venue Provider name, Listing details, Accommodation address, and other related information.

1. Information You Publish in Profiles, Listings, and Other Public Information.

You can make certain information publicly visible to others, such as:

• Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.
• Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
• Reviews, ratings, and other public feedback.
• Content in a community or discussion forum, blog, or social media post.

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.

Information you share publicly on the Retreat RNR Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

1. Venue Provider Service Providers.

Venue Providers may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Venue Providers may use features on the Retreat RNR Platform to share information about the Retreat Leader (like check-in and check-out information, Retreat Leader name, Retreat Leader phone number) with such third-party service providers.

1. Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii)  comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Retreat RNR, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with Members, including our Terms[119] [120] , Additional Legal Terms, and Policies[121] [122] , or (v)  protect the rights, property or personal safety of Retreat RNR, its employees, its Members, or members of the public.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Retreat RNR, our Members, or expose Retreat RNR to a claim of obstruction of justice.

Where legally required or permissible according to applicable law, we may disclose Venue Providers’ and/or Retreat Leaders’ information to tax authorities or other governmental agencies for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include Retreat RNR’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Venue Providers’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Venue Provider and Retreat Leader names, listing addresses, Venue Provider addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Retreat Leaders booked, gross and net booking value and payout amounts, taxes collected by Retreat RNR on behalf of Retreat Leaders and Venue Providers, to the extent any of this information is known by Retreat RNR.

In jurisdictions where Retreat RNR facilitates or requires a registration, notification, permit, or license application or number of a Venue Provider with a governmental authority, we may share information of participating Venue Providers with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Venue Provider’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws.

1. Programs with Managers and Owners.

We may share personal information of Venue Providers and Retreat Leaders with landlords, management companies, homeowners’ associations, property owners, and/or property managers (“Building Management”), such as booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. For example, Retreat Leader booking and personal information, including Retreat Leader contact information, may be shared with the Building Management of the building, complex, or community where a Venue Provider lives and/or the listing is located to facilitate Venue Providering services, compliance with applicable laws, security, billing, and other services.

1. Venue Provider Information Provided to Retreat RNR for Work Customers.

If a booking is designated as being for a business or work purpose and (1) is made by a Retreat Leader affiliated with an Enterprise and (2) the Enterprise is enrolled in Retreat RNR for Work, we may disclose information related to the booking to the Enterprise (e.g., name of the Venue Provider, Accommodation address, booking dates, listing details, etc.) to the extent necessary for the adequate performance of Retreat RNR’s contract with the Enterprise and to provide the services. At the request of the Enterprise or the Retreat Leader, we may also share this information with third parties engaged by the Enterprise to provide support services.

1. Service Providers.

We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the Retreat RNR Services through third-party platforms and software tools (e.g., through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, or (ix) review, scan, and analyze communications on the Retreat RNR Platform for certain purposes (such as evidence of child exploitation). See the Analyzing and Sharing Your Communications section for additional information. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks. Other Members can use services other than Retreat RNR to process your data. These can include email or reservation management software. Such services are outside of Retreat RNR’s control and will be subject to applicable laws around the world with varying levels of data protection.

1. Business Transfers.

If Retreat RNR undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

1. Corporate Affiliates.

To support us in providing, integrating, promoting and improving the Retreat RNR Platform, Payment Services, and our affiliates’ services, we may share personal information within our corporate family of companies that are related by common ownership or control. For example, sharing with Retreat RNR, Inc. Even if your country of residence is not the United States, your information will be shared with Retreat RNR, Inc., which provides the technical infrastructure for the Retreat RNR Platform.

1. Other Important Information.

1. Third-Party Partners & Integrations.

Parts of Retreat RNR may link to third-party services. Retreat RNR does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy[123] .

1. Your Rights.

You can exercise any of the rights described in this section consistent with applicable law. We may ask you to verify your identity and request before taking further action on your request.

1. Managing Your Information.

You can access and update some of your personal information through your Account settings. If you connected your Retreat RNR Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

1. Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

1. Data Erasure.

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

• We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend a Retreat RNR Account for fraud or safety reasons, we may retain information from that Retreat RNR Account to prevent that Member from opening a new Retreat RNR Account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Retreat RNR and Retreat RNR Payments may keep information for tax, legal reporting, and auditing obligations.
• Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on Retreat RNR, even after your Retreat RNR Account is canceled.
• Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

1. Security.

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

1. Changes to this Privacy Policy.

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Retreat RNR Platform will be subject to the revised Privacy Policy.

1. Venue Provider Privacy Standards.

1. Handling Retreat Leader Personal Information.

As a Venue Provider you will receive and use Retreat Leaders’ personal information to manage your reservations and deliver your Venue Provider Service. Please remember that you are responsible for complying with applicable privacy laws when you handle and process personal information. You should only use personal information you receive through the Retreat RNR Platform as necessary to manage your reservations, comply with applicable laws, and deliver your Venue Provider Service. You may not encourage or require Retreat Leaders to: open an account, leave a review, or otherwise interact with a third-party website, application or service before, during or after a reservation, unless such third party is approved by Retreat RNR or reasonably necessary for the Venue Provider to provide the requested service.

1. Contact Information and Responsible RNR Entity.

For questions or complaints about this Privacy Policy or Retreat RNR’s handling of personal information (i) If you reside in or outside the United States contact Retreat RNR, Inc., Legal Privacy, 782 S River Rd #171 Saint George, UT 84790 or by emailing us at info@retreatrnr.com or by calling us toll-free at 435-531-2234 and (ii) for payments related matters please use the contact information provided in the Payments Terms of Service page.

Retreat RNR Cookie Policy

Retreat RNR uses cookies, mobile identifiers, tracking URLs, log data and similar technologies to help provide, protect, and improve the Retreat RNR Platform. This Cookie Policy (“Policy”) supplements the Retreat RNR Privacy Policy and explains how and why we use these technologies and the choices you have.

Why Retreat RNR Uses These Technologies

We use these technologies for a number of purposes, such as:

• to enable you to use and access the Retreat RNR Platform and the Payment Services
• to enable, facilitate and streamline the functioning of and your access to the Retreat RNR Platform
• to better understand how you navigate through and interact with the Retreat RNR Platform and to improve the Retreat RNR Platform
• to serve you tailored advertising (such as on the Retreat RNR Platform, emails and on third-party websites)
• to show you content (e.g., advertisements) that is more relevant to you
• to monitor and analyze the performance, operation, and effectiveness of the Retreat RNR Platform and Retreat RNR advertisements
• to enforce legal agreements that govern use of the Retreat RNR Platform
• for fraud detection and prevention, trust and safety, and investigations
• for purposes of our own customer support, analytics, research, product development, and regulatory compliance.

Cookies

When you visit the Retreat RNR Platform we may place cookies on your device. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases, we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the Retreat RNR Platform or engage others to track your behavior on our behalf.

There are two types of cookies used on the Retreat RNR Platform: (1) “session cookies” and (2) “persistent cookies.” Session cookies normally expire when you close your browser, while persistent cookies remain on your device after you close your browser, and can be used again the next time you access the Retreat RNR Platform.

In many cases you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different so visit the “help” section of your browser when to learn about cookie preferences and other privacy settings that may be available. Please note that if you choose to remove or reject cookies or clear local storage this could affect the features, availability, and functionality of the Retreat RNR Platform.

Flash Cookies

We may use Flash Cookies, also known as Local Stored Objects, and similar technologies to personalize and enhance your online experience. A Flash cookie is a small data file placed on a computer using Adobe Flash technology. The Adobe Flash Player is an application that allows rapid development of dynamic content, such as video clips and animation.

We use Flash cookies to personalize and enhance your online experience and to deliver content for Flash players. We may also use Flash cookies for security purposes, to gather certain website metrics and to help remember settings and preferences. Flash cookies are managed through a different interface than the one provided by your web browser. To manage Flash cookies, please visit Adobe’s website[124] .

If you disable Flash cookies or other similar technologies, please note that you may not have access to certain content and product features such as your device remembering a Listing that you viewed during a previous visit.

Pixel Tags, Web Beacons, and Trackers

Pixel tags, web beacons, and tracking URLs are tiny graphic images and/or small blocks of code placed on website pages, ads, or in our emails that allow us to determine whether you performed a specific action. When you access these pages, or when you open an email, let us know you have accessed the web page or opened the email. These tools help us measure response to our communications and improve our web pages and promotions.

Server Logs and Other Technologies

We collect many different types of information from server logs and other technologies. For example, we collect information about the device you use to access the Retreat RNR Platform, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices require to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to the Retreat RNR Platform and the website you visit after you leave the Retreat RNR Platform.

We may also collect information about your use of the Retreat RNR Platform such as when we provide accessibility tools. The tools described help us improve user experience and deliver our services.

Device Information

We may use device-related information to authenticate users. For example, we may use your IP address, browser information, or other data provided by your browser or device to identify the device being used to access our platform. We may also use these device-related techniques for associating you with different devices that you may use to access our content including for fraud-protection purposes and to better target advertising.

Third Parties

Retreat RNR permits third parties to collect the information described above through our Service and discloses such information to third parties for business purposes as described in this Privacy Policy, including but not limited to providing advertising on our Service and elsewhere based on users’ online activities over time and across different sites, services, and devices.

Third parties, including Facebook, place technologies such as pixels and software development kits (SDKs) on the Retreat RNR Platform. These technologies (1) help us analyze how you use the Retreat RNR Platform, such as by noting the third-party services from which you arrived, (2) market and advertise Retreat RNR services to you on the Retreat RNR Platform and third-party websites, (3) help us detect or prevent fraud or conduct risk assessments, and (4) collect information about your activities on the Retreat RNR Platform, other sites, and/or the ads you have clicked on. For example, to help us better understand how people use the Retreat RNR Platform, we work with a number of analytics partners, including Google Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here[125] . In some cases, cookies are placed if certain criteria are met, such as being logged into the third-party service on the same browser.

Third parties, including Facebook, may also use such tracking technologies to collect or receive information from the Retreat RNR Platform and elsewhere and use that information to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on the Retreat RNR Platform and on other websites and online services. Targeting and advertising cookies we use may include Google, and other advertising networks and services we use from time to time. See here for information on how Google manages data in its ad products. For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page[126]  or the Digital Advertising Alliance’s opt-out page[127] . To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page[128] . To the extent advertising technology is integrated into the Retreat RNR Platform and you opt-out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms. Users can opt-out of the collection and use of information for ad targeting by updating their Facebook account ad settings and by contacting Info@RetreatRnR.com with a description of your request and validation information.

Third Party Social Plugins

The Retreat RNR Platform may use social plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of this, you may send to the third party the information that you are viewing on a certain part of the Retreat RNR Platform. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Retreat RNR Platform to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.

Your Choices

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. While you may disable cookies through your browser settings, the Retreat RNR Platform currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.

Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website[129]  and make changes at the Global Privacy Settings Panel[130] .

Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.

If you choose to decline cookies, some parts of the Retreat RNR Platform may not work as intended or may not work at all.

 Retreat RNR Participant Standards

Retreat RNR seeks to establish a platform of trust grounded in consistent expectations of Venue Provider and Retreat Leader behavior. We’ve established these Participant Standards to help guide behavior and codify the values that underpin our global community.

To help ensure safe stays, experiences, and interactions—safety, security, fairness, authenticity, and reliability remain central pillars in our efforts to ensure safety and foster belonging. We’re always working to make sure they’re upheld and enforced.

Safety

Your Retreat RNR experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone.

Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community. Retreat RNR is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.

Threatening anyone

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.

Creating hazardous situations

You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of emergency.

Security

Our Retreat RNR community members share their homes, neighborhoods, and experiences. Whether you’re opening your venue as a Venue Provider or experiencing a Venue Provider’s hospitality as a Retreat Leader, you should trust that you will feel secure. We ask you to respect others’ property, information, and personal belongings.

Theft, vandalism, or extortion

You should not take property that is not yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, remain in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Spam, phishing, or fraud

You should not make transactions outside of Retreat RNR’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community.

Violating others’ privacy or intellectual property rights

You should not spy on other people; cameras are not allowed in your listing unless they are previously disclosed and visible, and they are never permitted in private spaces (such as bathrooms or sleeping areas). You should not access others’ accounts without authorization or violate others’ privacy, copyrights, or trademarks.

Fairness

The global Retreat RNR community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if we can truly belong.

Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.

Disturbing the surrounding community

You should not disturb common spaces, treat neighbors as “front desk staff,” create a pervasive nuisance for those around you, or persistently fail to respond to neighbor or community concerns.

Authenticity

Your Retreat RNR experiences should be full of delightful moments and surprising adventures. Since our community is built on trust, authenticity is essential—it requires a balance of shared expectations, honest interactions, and accurate details.

Misrepresenting yourself

You should not provide a false name or date of birth, use listings for commercial purposes without your Venue Provider’s permission, have events or parties without your Venue Provider’s approval, maintain duplicate accounts, or create an account if you’re under 18.

Misrepresenting your spaces

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.

Reliability

Every Retreat RNR experience is unique and each detail specific to a home, a neighborhood, and a Venue Provider. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the home, or in the expectations we set.

Providing uninhabitable spaces

You should not provide spaces with sub-standard cleanliness or undisclosed lack of running water or electricity. You should not provide spaces that are not legitimate sleeping quarters (e.g., camping gear), not stationary for the duration of the stay (e.g., moving boats), or lack access to dedicated restroom facilities (e.g., directing Retreat Leaders to use public bathrooms).

Breaking commitments

Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make check-in possible, fail to pay, or break the Venue Provider’s house rules.

Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a stay, fail to provide an adequate point of contact for Venue Provider, or refuse to participate in our resolution process.

Copyright Policy

Notification of Copyright Infringement

Retreat RNR, Inc. (“Retreat RNR“) respects the intellectual property rights of others and expects its users to do the same.

It is Retreat RNR’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the account or access of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, Retreat RNR will respond expeditiously to claims of copyright infringement committed using the Retreat RNR website and mobile application (when applicable) (the “Site and Application“) that are reported to Retreat RNR’s Designated Copyright Agent, identified in the sample notice below.

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site and Application by completing the following DMCA Notice of Alleged Infringement and delivering it to Retreat RNR’s Designated Copyright Agent. Upon receipt of the Notice as described below, Retreat RNR will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Site and Application.

DMCA Notice of Alleged Infringement (“Notice”)

1. Identify the copyrighted work that you claim has been infringed, or – if multiple copyrighted works are covered by this Notice – you will provide a comprehensive list of the copyrighted works that you claim have been infringed.

1. Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site and Application where such material may be found.

1. Provide your mailing address, telephone number, and, if available, email address.

1. Include both of the following statements in the body of the Notice:

• “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”

• “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

1. Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to Retreat RNR’s Designated Copyright Agent:

Copyright Agent

c/o Retreat RNR, Inc.

2472 E 50 S

Saint George, UT 84790

Info@RetreatRnR.com

Baseline rules for Venue Providers

We require Venue Providers to follow our rules in these areas, which help create comfortable, reliable stays for Retreat Leaders: (i) Reservation commitment; (ii) Timely communication; (iii) Listing accuracy; and (iv) Listing cleanliness.

Positive review ratings

Listings should maintain a high overall review rating and avoid too many low ratings. We’ve found that Venue Providers who get great reviews tend to focus on four things: reservation commitment, timely communication, accurate listing details, and cleanliness.

Reservation commitment

Venue Providers should honor accepted reservations and provide a reliable check-in experience.

• Cancellations: Venue Providers should not cancel confirmed reservations, unless there are certain valid reasons beyond the Venue Provider’s control. Even in these cases, Venue Providers should do their best to cancel with as much lead time as possible and contact Retreat RNR if they need help.
• Check-in: Venue Providers should provide their Retreat Leaders with the ability to readily access the listing at check-in (ex: correct directions, updated keycode, etc.) and throughout their stay.

Timely communication

Venue Providers or Co-Venue Providers should be available to respond to Retreat Leader inquiries or unexpected issues that may come up before and during stays.

We recognize that Venue Providers have many demands on their time. What is considered a reasonable response time can depend on specific circumstances, like the nature of a Retreat Leader’s inquiry and the stage of their trip.

For example, if a Retreat Leader reaches out with a question that is material to their stay:

• Before the stay: If check-in is more than five days away, Venue Providers are expected to respond to Retreat Leaders within three days of receiving a message. This is when Retreat Leaders are likely reaching out for additional information to plan the details of their trip.
• Leading up to check-in and during the stay: Close to check-in time, or if an issue arises during the stay (a missing key amenity, listing access issue, etc.), it’s especially important to respond quickly to Retreat Leader messages. During these moments, Venue Providers are expected to respond within 1 hour to Retreat Leader messages received during local daytime hours. Outside of local daytime hours, Retreat RNR may provide immediate assistance to Retreat Leaders who are facing a trip issue if the Venue Provider is unresponsive.

Otherwise, when a Retreat Leader reaches out to you during the stay or within five days of their arrival, it’s best to respond within 12 hours to Retreat Leader messages received during local daytime hours. This is because if check-in is within five days, Retreat Leaders may be beginning their travel and may need confirmation of final details like check-in instructions or the location of the listing.

Listing accuracy

The listing page at the time of booking should accurately describe the venue and reflect the features and amenities that will be available at the listing from check-in to checkout, including:

• Booking details: Venue Providers should only change the details of an accepted booking (dates, price, etc.) with the Retreat Leader’s prior consent.

• Location: The location information (map pin, address, etc.) on the listing page should be accurate. The listing page should also disclose any information about the surroundings that may impact the level of noise.

• Type, size, and privacy: The listing page should accurately describe the type of accommodation offered, the setup of the listing (number of bedrooms, size of beds, etc.), and the level of privacy (presence of an on-site property manager, other Retreat Leaders, etc.).

• Property: The place provided should be the one that was booked, and the photos and description on the listing page should accurately represent the space provided. Venue Providers should only substitute one listing for another if they have prior agreement from the Retreat Leader and the Retreat Leader has accepted a trip change request.

• Amenities and house rules: The listing page should disclose applicable property rules and accurately represent all available amenities (hot tub, kitchen, gym, etc.) and features offered in the listing. If the listing advertises “essential amenities”, all amenities from this list (e.g., toilet paper, soap (for hands and body), one towel per Retreat Leader and one pillow per Retreat Leader, linens for each Retreat Leader bed) should be available to Retreat Leaders. If there are restrictions associated with amenity access, these should also be fully disclosed on the listing page (for example, a pool that is only available during certain hours or months of the year).

Listing cleanliness

All listings should be clean and free of health hazards before Retreat Leader check-in.

• Health and safety: Listings should be free of health hazards (mold, pests, etc.).

• Cleanliness: Venue Providers should provide listings that meet a high standard of cleanliness (free of extensive dust, pet dander, dirty dishes, etc.).

• Retreat Leader turnover: Venue Providers should be sure to clean between every stay (do laundry, take out trash, vacuum/sweep, wipe down surfaces, etc.).

Reporting a violation

Retreat RNR encourages Retreat Leaders to promptly report violations of these ground rules. When a Retreat Leader is dealing with a suspected or actual violation of these ground rules, we ask that they:

• Communicate with the Venue Provider—the Venue Provider is in the best position to quickly resolve issues.

• Document the issue using the Retreat RNR message thread, photos, etc.

• If the Venue Provider can’t resolve the issue, contact us at info@retreatrnr.com to report the issue directly or request a refund.

• Leave an honest review with feedback so that the Venue Provider can improve for future Retreat Leaders.

Holding Venue Providers to these ground rules

We are committed to enforcing these ground rules. When a ground rule violation is reported, Retreat RNR will attempt to contact the Venue Provider to understand what occurred.

Actions we take may include providing information to Venue Providers about this policy and issuing warnings. When repeated or severe violations of these ground rules are reported, Venue Providers or their listings may be suspended or removed from the platform.

Depending on the nature of the violation, Retreat RNR may also take other actions, such as canceling an upcoming or active reservation, refunding a Retreat Leader from a Venue Provider’s payout, and/or requiring Venue Providers to provide proof that they have addressed issues before they can resume Venue Provider.

In addition, a Venue Provider who cancels a confirmed reservation, or is found to be responsible for a cancellation, may face other consequences under our Venue Provider Cancellation Policy. Retreat RNR may waive cancellation fees and, in some cases, other consequences if the Venue Provider cancels because of certain valid reasons beyond the Venue Provider’s control.

Appealing violations

Venue Providers may appeal decisions under this policy by contacting customer support or through the link we provide to start the appeals process. In reviewing appeals, we will consider any additional details the Venue Provider provides, such as new or corrected information, violations of our Reviews Policy, or other relevant circumstances related to the violation(s).

SMS Terms for the United States

For text messaging in the United States, by requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, or otherwise consenting to receive one or more text messages (“Opt In”) or using an Retreat RNR arrangement in which Retreat RNR sends (or indicates that it may send, or receives a request that it send) one or more text messages (“Text Message Service”), you accept these SMS Terms for U.S. (“SMS Terms”), consent to the handling of your personal information as described in the Retreat RNR Privacy Policy, and agree to resolve disputes with Retreat RNR as described in our Terms of Service. Message and data rates may apply.

Retreat RNR will use reasonable commercial efforts to deliver automated text messages to the mobile number you provide. Retreat RNR is not liable for delayed or undelivered messages.

By Opting In to a Text Message Service:

• You expressly authorize Retreat RNR to use autodialed or non-autodialed technology to send text messages to the mobile phone number associated with your Opt In. You also authorize Retreat RNR to include marketing content in any such messages. You do not have to Opt In or agree to Opt In as a condition of purchase.

• You consent to the use of an electronic record to document your Opt In. To withdraw that consent, reply STOP, contact us via the methods described in the Contact Us section of the Terms of Service[131] [132] , or visit the Notification page in your account settings. If you withdraw your consent, certain features of our service may not be available to you.

• You confirm that you are the current subscriber to the Opted In mobile phone number or that you are the customary user of that number on a family or business plan and that you are authorized to Opt In.

Retreat RNR Affiliate Program Terms and Conditions

IN ADDITION TO THESE RETREAT RNR AFFILIATE PROGRAM TERMS AND CONDITIONS (“REFERRAL TERMS”), THE RETREAT RNR WEBSITE TERMS OF SERVICE, PAYMENTS TERMS OF SERVICE, PRIVACY POLICY AND OTHER TERMS THAT APPLY TO USE OF THE RETREAT RNR PLATFORM (COLLECTIVELY, “RETREAT RNR TERMS”), APPLY TO PARTICIPATION IN ANY RETREAT RNR AFFILIATE PROGRAMS (COLLECTIVELY, “PROGRAMS”). PLEASE REVIEW THESE REFERRAL TERMS AND THE RETREAT RNR TERMS BEFORE PARTICIPATING IN ANY PROGRAM. CAPITALIZED TERMS USED IN THESE REFERRAL TERMS AND NOT DEFINED HAVE THE MEANINGS GIVEN TO THEM IN THE RETREAT RNR TERMS.

Overview

Retreat RNR maintains Affiliate Programs that allow Members to earn payments or coupons when they, or the people they refer, take certain actions – like make or receive their first booking.  Many Affiliate Programs have specific requirements, which, if not set out in these Referral Terms, are included on the relevant Program pages, Program dashboards, in communications related to the Program, in supplemental terms, or contracts specific to that Program (collectively, “Program Materials”). Affiliate Programs reward participating Members with coupons (“Coupons”); loyalty, award or promotional credits (“Credits”); and/or cash payments (“Payments” and together with Coupons and Credits, “Rewards”). Please review the Program Materials for requirements, limitations and other rules that apply to a Program. Any rules that are not described in these Referral Terms are set out in the relevant Program Materials.

General Guidelines

Be transparent about your relationship with Retreat RNR.

When you share content promoting the benefits of being a Venue Provider on Retreat RNR, include a clear disclosure such as, “As a Retreat RNR Affiliate, I earn after you start hosting through this link.”

When you share content promoting a Retreat RNR stay or experience, include a clear disclosure such as, “As a Retreat RNR Affiliate, I earn when you book through this link.”

Affiliates are not Retreat RNR employees and do not work under the direction of Retreat RNR employees. Never represent yourself as an agent or employee of Retreat RNR.

By posting content on Retreat RNR, you agree to abide by our content policy.

Do not remove Retreat RNR’s branding from the program tools. Do not use any other Retreat RNR trademarks or copyrighted materials.

Do not hide links, widgets, or pages. Only share program content directly to your followers on your personal sites or social media.

Do not run paid advertisements in print or digital format. Do not bid on Retreat RNR keywords or arbitrage Retreat RNR’s target audience.

Do not book through your own links. You won’t receive a payout for your own listings.

Read the program’s full terms and conditions, and learn more about how our standards and expectations are enforced. We reserve the right to disable your account if you misuse the Affiliate Program product offering.

Program Rewards

The Reward for completion of a referral or other action, and any limits or restrictions, are set out in the applicable Program Materials.

Coupons. Coupons are provided in the form of a code and are redeemed by entering that code during checkout. Coupons can only be used on the Retreat RNR Platform, are not redeemable for cash or gift cards, and cannot be combined with other offers, coupons, or discount codes. All Coupons are single use and any portion of a Coupon not used at checkout automatically expires. The expiration date and any other Program specific limitations that apply to Coupon Rewards are set out in the relevant Program Materials. Coupons have no cash value and cannot be transferred or exchanged for cash.

Credits. Credits are tracked automatically by Retreat RNR in the Member’s account. The expiration date and any other Program specific limitations that apply to Credit Rewards are set out in the relevant Program Materials. Credits have no cash value and cannot be transferred or exchanged for cash. Unless otherwise specified in the relevant Program Materials, Retreat RNR does not charge incremental fees for use or nonuse of Credits.

Cash. Payments of cash are made using the payment information provided by the participating Member. Payments are made in U.S. dollars, or according to the payout method selected if different.

Retreat Leader Referrals

We maintain Retreat Leader referral Programs. Our Retreat Leader referral Program rewards Members when they refer a new Member and that referred Member completes their first qualifying reservation. To qualify, the reservation must cost no less than the amount specified in the applicable Program Materials. The minimum cost means the price of the reservation before taxes and Retreat Leader fees. The referring Member, the referred Member, or both, may be eligible for a Reward depending upon the offer as stated in the Program Materials.

Venue Provider Referrals

We maintain Venue Provider referral Programs.  Our Venue Provider Referral Programs reward Members when they refer a new Venue Provider, and the referred Venue Provider Member publishes a new Listing and completes bookings for that Listing. Depending upon the offer, the Reward may be paid following completion of the first booking of a certain minimum value, or of multiple bookings with a minimum aggregate value.

Affiliates

We maintain Affiliate Programs in select locations that reward qualifying Members (“Affiliates”) when they refer new Retreat Leaders who complete bookings or take other actions set out in the Program Materials. To register as an Affiliate, a Member must provide the information requested during the sign up process and demonstrate that they meet certain criteria. Affiliates are non-exclusive independent contractors of Retreat RNR, and nothing in these Referral Terms creates any employment, partnership, joint venture, agency, franchise, or sales representative relationship with us or our affiliates. Affiliates are entrepreneurs who are empowered to earn on their own schedule and in their own way. Affiliates are not required to do the work personally, but if they engage other people to work for them, they are responsible for the acts and omissions of those people. Affiliates must not misrepresent their relationship with Retreat RNR or imply any affiliation with Retreat RNR beyond their limited role as an Affiliate. Affiliates must keep confidential all data that Retreat RNR shares with them, including data related to the new Members they recruit.

Affiliates are not authorized to make any representations, contracts or commitments on behalf of Retreat RNR unless specifically requested or authorized in writing to do so by an authorized employee of Retreat RNR.  Nothing in in these guidelines shall be construed to constitute either party as the agent or employee of the other party for any purpose, or create any joint venture or partnership between the parties whatsoever, and neither party shall bind, or attempt to bind the other party to any contract or the performance of any other obligation, or represent to any third party that it has any right to enter into any binding obligation on the other party’s behalf. Specifically, Affiliates are not authorized to perform any activities which require a real estate license, such as negotiating real estate contracts or leases, performing rent or real estate valuation or appraisals, soliciting potential real estate listings, advertising real estate or creating real estate marketing material, collecting rent, or acting as an agent for a property owner for compensation.

Marketing Activities

When participating Members engage in marketing in connection with an Affiliate Program, they are considered the sender of any marketing communication they initiate and are responsible for their own compliance under applicable marketing and telecommunications laws. This means, among other things, that Members are responsible for following applicable law requirements, such as they must not send unsolicited commercial or marketing related messages and must respect unsubscribe and do not contact requests. Referral links may not be published or distributed on commercial websites (such as coupon websites, Reddit, or Wikipedia). Members are prohibited from paying to advertise their referral links. They must also disclose that they are paid based on successful referrals. For example: Affiliates must include in their marketing materials the following or similar language:

“As a Retreat RNR Affiliate, I earn when you become a Venue Provider or Retreat Leader on Retreat RNR.”

Retreat RNR may make available to Members who participate in an Affiliate Program marketing collateral to be used at the Members’ discretion and solely as authorized by Retreat RNR under that Program.  Retreat RNR is the sole owner of any marketing collateral we make available, Members’ use of collateral is subject to any branding guidelines or instructions we provide, and Members may not modify the collateral or remove any Retreat RNR logos, branding, links or identifiers.

Payments and Payouts

If you’re referring stays and experiences as an Affiliate referring eligible Members, you will receive:

• 2% of the total venue booking fees made by Member(s) you referred to the Retreat RNR Platform for the initial 12 months a party becomes a Member of Retreat RNR with the starting date for this time period commencing on the date the Member you refer signs up to become a Member of Retreat RNR and ending 12 months later;

• 10% of the total membership fees paid by Member(s) you referred to the Retreat RNR Platform for the initial 12 months a party becomes a Member of Retreat RNR with the starting date for this time period commencing on the date the Member you refer signs up to become a Member of Retreat RNR and ending 12 months later; and

• 5% of the education program fees paid by Member(s) you referred to the Retreat RNR Platform for the initial 12 months a party becomes a Member of Retreat RNR with the starting date for this time period commencing on the date the Member you refer signs up to become a Member of Retreat RNR and ending 12 months later.

You will be eligible for these payouts if the party you refer to Retreat RNR clicks on your content and within 28 days becomes a Venue Provider, Retreat Leader or other Member user of the Retreat RNR platform.

Your percentage of the shared fees will appear in your Affiliate account at the end of the month and will represent all fees earned for the 30 calendar days prior to the date of payment.  You will receive an email with payout details for each 30-day period.

Payment methods

To get paid, you’ll need to set up a payment method. If you do not have a payment method set up, learn how to add a payment method by emailing us at info@retreatrnr.com.

To view payouts

Go to the earnings dashboard to view your transactions, any cancellations and gross earnings.  By emailing us at info@retreatrnr.com, you can find out how you can add or edit your payment method so you can get paid whenever a party you refer becomes a Venue Provider, Retreat Leader or other Member user of the Retreat RNR Platform and get answers to questions about pricing and payouts as well as taxes.

Warranties and Indemnities

You warrant that you have all necessary rights, permissions, licenses and consents to enter into these Referral Terms and participate in our Affiliate Program(s). You will indemnify, and are responsible and liable for, and will defend Retreat RNR (at Retreat RNR’s option) and hold Retreat RNR harmless from and against, any and all demands, disputes, claims, damages, liabilities, losses, expenses and costs (including reasonable fees and expenses of attorneys and other professionals) arising out of or resulting from your acts or omissions in relation to an Affiliate Program, including your negligence, misconduct, violations of law, or any allegation or claim that your content or marketing materials violate or infringe the intellectual property or privacy rights of a third party.

Exclusion and Limitation of Liability

In no event will Retreat RNR be liable for any special, incidental, punitive, exemplary or consequential damages of any kind even if we have been informed in advance of the possibility of such damages. In no event will Retreat RNR’s aggregate liability to you in connection with any Affiliate Program exceed the greater of U.S. $100 and the aggregate Rewards due to you under the Affiliate Program.

Interpretation of these Terms

Affiliate Program participants are independent individuals or contractors and not employees, intermediaries or agents of Retreat RNR. You have not at any time been and are not entitled to, and hereby irrevocably waive any right or claim to, the benefits provided by Retreat RNR to its employees from time to time. You may not represent yourself as an employee, intermediary or agent or as being authorized to bind Retreat RNR.  If certain of these Referral Terms are found to be invalid it will not affect the validity of the remaining provisions, which will continue to apply. Any provision which is found to be invalid will be replaced with a provision that comes as close as possible to the purpose of the invalid provision.

Taxes

Members are solely responsible for all taxes payable on the payouts earned from the Affiliate Program. Tax regulations may require us to collect and/or report appropriate tax information from Members that participate in our Affiliate Programs, or to withhold taxes from payouts, or both. Members are solely responsible for keeping the information in their tax forms current, complete and accurate. You understand and agree that you are solely responsible for determining for your jurisdiction (i) the applicable tax reporting requirements (ii) the taxes that should be paid and (iii) any special self-registration requirements. You are also solely responsible for all taxes, including, but not limited to, income, sales and use, value added tax (VAT), and goods and services tax (GST), on the payouts earned from the Affiliate Program. Retreat RNR cannot and does not offer tax-related advice to you. Where applicable, or based upon request, we may request that you issue a valid VAT invoice to Retreat RNR.

Program Administration; Term and Termination; Modification

Offers for Rewards under the Affiliate Programs discussed in these Referral Terms are made for a limited time only and Retreat RNR may modify, discontinue or suspend an offer, an Affiliate Program, these, Referral Terms, Program Materials Program requirements or benefits, or your participation in any Program, at any time for any reason. Retreat RNR will determine, in its sole discretion, whether the Program requirements have been satisfied and whether any Rewards are due. The rights and obligations of the parties under these Terms that by their nature should survive termination will survive any expiration or termination. Retreat RNR reserves the right to any remedy, including disqualifying you from participation in a Program and/or non-payment of Rewards, if it suspects or determines, in its sole discretion, that you have committed fraud, tampering, or violated the Referral Terms or our Website Terms of Service.